SuccessWare 21®

Version 1.7.4.x

Concept Guides and
Additional Documentation

What’s New 1.7.4

Fixes 1.7.4

What’s New / Fixes 1.7.3

Latest Build: 1.7.400.46; 9/10/2008

What’s New in 1.7.400.26

·      Call Center - Assignment Needs Attention - A new feature has been added to the Call Center which can be used to help alert the dispatcher when there are assignments that need special attention. When any assignments need attention, a new indicator button lights up so that the dispatcher can take quick action to "handle" the situation. Click here for more information.

What’s New in 1.7.400.25

·      New option for getting driving directions in the SuccessWare21 Http Server (SWAPI) - SWAPI has been enhanced to include an option to use the Microsoft MapPoint Web Service in order to obtain driving directions to third-party remote applications.

-    ASP users: SWAPI MapPoint settings are configured for you automatically.

-    LAN users: If you are using a third-party application that provides driving directions via SWAPI, after installing this update it will be necessary to run the Http Administrator to configure which MapPoint option you wish to use. Click here for more information.

What’s New in 1.7.400.19

·      Warnings when posting to "protected" general ledger accounts - Changes have been made to the software in order to help prevent general ledger out of balance situations and avoid difficult general ledger reconciliation situations.  Warning messages now display when posting adjustments or journal entries and the transaction will affect a general ledger account that must reconcile with another module in the software.  "Protected" general ledger accounts include certain default accounts, plus accounts assigned to active register accounts.  Warning messages have also been added when setting up an adjustment code with a protected account assigned.  Click here for more information.

·      Register accounts and assigned general ledger accounts - Setting up the same G/L account / subaccount on multiple register accounts makes reconciliation extremely difficult.  The software has been modified to prevent this situation.  Each active account register must now be assigned a unique G/L account (or account/subaccount combination).  For those that already have duplication, you will be able to continue using the system, but will be warned about the situation whenever reconciling the affected register accounts.

What’s New in 1.7.400.9

·      SWRemote Mobile Inventory—The SuccessWare21® API has been enhanced to allow third party solutions to interact with SuccessWare21® Inventory.  Now you can use a mobile device and barcode scanner to complete physical counts, receipts, transfers and more.  These new features have been developed with the help of SWRemote.  For more information on SWRemote Mobile Inventory, visit swremote.com.

·      Inventory Physical Count Adjustment— Enhancements have been made to the handling of items on physical counts.  These changes were made to improve the accuracy of counting and managing items and serial numbers in your inventory.  Click here for more information.

·      Payroll: ADP Payroll ServiceYou can now configure your SuccessWare21 Import/Export settings for integration with the ADP Payroll Service (U.S. only).  Click here for more information.

·      Payroll: Reconciliation Setup—This setup process has been enhance to make payroll integration easier.  Click here for more information.

Fixes made in 1.7.4.x

DATE

MODULE / FORM

DESCRIPTION

RELEASE 1.7.400.46 9/10/08

9/9/2008

Timecard

On rare occasions a non-job related timecard entry might have failed with 'Cannot insert the value NULL into column...' error.

9/9/2008

Pricebook

Red Highlighting showing invalid ST/ET information for individual items in the pricebook now will not display for inactive items.

9/4/2008

Recurring Invoices

On rare occasions, creating a new recurring invoice might have failed without any error or message explaining why.  The failure has been corrected.

9/4/2008

Agreements

When terminating an agreement, or viewing an agreement status summary, the comments area now allows scrolling to view large amounts of text.

RELEASE 1.7.400.45 9/3/08

9/2/2008

SWAPI - PricebookTaskQuery

Changes to whether a Task is a Diagnostic task was not flagging the task to be sent out via SWAPI in the next PricebookTaskQuery.

8/21/2008

Employee Apprentice

Selecting OK in the Apprentice Form while the employee reference book list was visible would cause validation problems in the form.

RELEASE 1.7.400.44 8/21/08

8/20/2008

G/L Starting Balances

The form was issuing warnings when saving entries to default or register accounts.  These warnings are only necessary for normal journal entries and have been removed from starting balance mode.

8/18/2008

Account Register

When making a deposit, the software would allow the user to choose a bank account to which he should not be allowed to access (default payroll account, or other bank accounts).  Currently, the target bank account must be selected and opened in order for the software to be able to process a deposit to it.

8/15/2008

Sales Job Summary

When the Equip field on a sales job is entered the value is copied into Unit/Eq on the Sales Summary.  Unless the Unit/Eq was modified to one of the standard equipment types, whenever the Sales Summary was edited and saved, the Standard Equipment reference book would pop up after the Sale Summary closes.

8/15/2008

Inventory Item Value Correction

Due to a rounding issue on total value, when an item was flagged as requiring inspection and its total quantity was zero, an attempted item value correction would not always clear the flag.

RELEASE 1.7.400.43 8/14/08

8/13/2008

Write Check / Payment

The Overdrawn indicators would display properly for the default account when first opened, but would not update when changing to a different account.

8/13/2008

Employee/Subcontractor Reference Library

Adjusted the Employee dropdown menus so they display all employees, if there is enough room.  Previously, the menu would hide the last employee in the list and you would have to scroll to get to it.

8/13/2008

Call Taking

In call taking, when entering a sales job and assigning it through the call center (CTRL+C), the Sales Person field would not get populated if the salesperson's employee code was similar to another employee code (e.g. JR and JRM).  This has been corrected.

8/13/2008

Scorecard Reports

Since 1.7.400.41, when opening up one of the scorecard reports, a message 'thru date must be greater than from date" would display and the default dates based upon today's date would not pre-fill.

RELEASE 1.7.400.42 8/13/08

8/12/2008

Cash Receipt

Filling out the adjustment information for the Auto with Adjustment and then unselecting Auto with Adjustment could sometimes have resulted in an entry to general ledger without a corresponding receivable entry when posted.

8/11/2008

Snapshot, Call report

Under some circumstances (assignments are in a closed payroll period) the system allows a job to be closed with incomplete assignments/calls.  These calls were still showing up as backlogged (Snapshot) and incomplete (Calls Report).

8/8/2008

Purchasing Manager

Purchase Orders were coming up in random order when the manager was first opened.  They now are forced to come up in the order they were entered, which should normally put them into PO# order (date order).

RELEASE 1.7.400.41 7/30/08

7/24/2008

Account Register - Cash Box Reconciliation

From the first screen of cash box reconciliation, you could right-click and select "Finish" which could sometimes result in a "Cannot focus disabled or invisible window" error.  Finish is now unavailable until you reach the second screen of reconciliation where the Finish button is located.

RELEASE 1.7.400.40 7/23/08

7/22/2008

Pricebook

Since 1.7.400.39, using description to find/filter items in the Pricebook would result in "Ambiguous column name" error.

7/22/2008

CallerID, DNIS, Call Taking, Customer Search, Lead Source

When Caller ID information is passed into Successware21 it can include DNIS information.  If you setup your Lead Source codes with to reference DNIS Numbers, the lead source related to the caller id DNIS will automatically populate the call taking or customer search screen (depending on your caller id setup).  Keep in mind, the DNIS entries on your Lead Source are not required.  But where you do supply DNIS number for your Lead Sources, the DNIS number must be unique from that of any other Lead Source.

7/17/2008

Online Help (F1)

Help file update.

RELEASE 1.7.400.39 7/15/08

7/15/2008

Account Register

It was possible when using the popup menus to select Finish instead of tabbing to the Finish button or clicking it with the mouse, that a reconciliation could be posted out of balance or with other invalid situations, such as a remaining negative cash amount in a cash box.

7/8/2008

Printed Work Order, Printed Purchase Order

When Printing a Work Order, a barcode for the Job No is now printed at the top of the form.

When Printing a Purchase Order, a barcode for the Purchase Order No is now printed at the top of the form.

7/8/2008

Item Distribution Report

Added Item Category and Item Group to filtering, sorting, and grouping options.

7/7/2008

Agreement Manager

Added a prompt to recommend and verify that a database backup has been made before running batch termination of agreements.

7/3/2008

Item Distribution Variance Report

Vendor Invoices created from a Purchase Order without a Receipt would fail to show as a variance on the Variance Report.

7/2/2008

Hotkey Shortcuts

Hotkey Shortcuts for opening various forms (F12 - Call Taking, etc.) may not have been functioning when the form had been minimized.

7/1/2008

Customer Opportunities Report

Added Location Type, Zip Code, Zone, Map Code, and Subdivision filters.

6/30/2008

Location History Report

Added Location Type to filters and grouping/sorting options.

6/30/2008

 

Inventory Manager

The Stock and Parts views now contain the UPC, Mfr, and Mfr Part Model fields that can optionally be included when printing a grid report.

6/30/2008

Pricebook

When printing the Pricebook, some users would experience an error related to duplicate price levels.

6/27/2008

Job Summary Form

Canceled jobs were showing "In Progress" in the caption in the Job Summary window title .

Corrected a bug that would prompt users to enter unnecessary additional information for canceled jobs.

6/27/2008

Vendor Part Import, Pricebook Imports

Newly imported items were not automatically being sent down to Third Party devices.

6/26/2008

Job Summary Form

Added a check to prevent a new job from being created from a canceled Sales Job.

6/24/2008

Pricebook

When a category is flagged as bad Expense Type/Sale Type, you can now identify which item is causing the problem.  Scroll through the items in the category - items with a bad ET/ST will be highlighted in red in the information panel below the grid.

6/20/2008

Payroll Setup / What's New

 

Updated payroll setup to indicate that the ADP payroll interface is currently U.S only.

6/20/2008

Sales Jobs

The Quoted Job Type, Class, and Department were not being updated properly on the Job Summary for a Sales Job after these values has been changed on a related Job.

6/18/2008

Invoice Tracking

Invoice tracing was not properly verifying that invoice numbers marked as returned or missing are no longer available for use.

6/16/2008

Activation

(Canadian customers only) On-line activation would previously fail if the Postal code was typed with lower case letters.

6/13/2008

General Ledger

On very rare occasions, because of average cost calculations, an inventory transaction could get generated with an extremely large value.  When posted into G/L it would cause problems with period compilation.  The G/L module will now validate for and reject ridiculously large values.

6/11/2008

Marketing Lists

Fixed a minor memory leak that would occur when creating a marketing list.

6/10/2008

Call Center

Sometimes the call center would not show any calls when there really were calls on the day being displayed.  One situation where this would occur was when something other than the current day was displayed in the call center, then switching to another company using the "key" icon (which also automatically switches back to the current date).

RELEASE 1.7.400.38 6/6/08

6/6/2008

SWAPI

Corrected a processing inefficiency in the failed log entry restore process.

RELEASE 1.7.400.37 6/6/08

6/5/2008

SWAPI

Fixed a memory leak that may have caused failures (Insufficient memory, Out of memory) after running for a period of time depending upon the amount of activity.

6/2/2008

A/P Item Distribution Report

When splitting items by percentage (overhead items), only the first split item was showing on the report.

RELEASE 1.7.400.36 5/30/08

5/29/2008

Modify Item (Task)

When editing a task item in the pricebook, if you stretched the form, the New and Copy buttons were not shifting appropriately, possibly hiding other buttons on the form.

5/29/2008

SWAPI

When updating the Work Done on a job through SWAPI, under some circumstances an error occurred… 'Insufficient key column information'.

5/22/2008

Call Center - Weekly Job View

If the Zoom setting was changed, the old value was still remaining checked.

After zooming, captions on the calls would no longer draw.

RELEASE 1.7.400.35 5/22/08

5/21/2008

 

Call Center - Weekly Job View

 

Since 1.7.400.28, the calls were no longer sorting by time in the Weekly Job View.

5/21/2008

SWAPI Admin Properties

Added a Test button to the MapPoint tab, to test the Web Service account information.

BETA RELEASE 1.7.400.34 5/15/08

5/14/2008

SWAPI

When using the PageSize/PageNo option on PricebookItemQuery and SWAPI is set up for SQL Server authentication, the command would fail with "Login failed for user 'xxxxxx' (cdm11)".

5/13/2008

Payroll Period Summary Report:

The Period header only prints on the first page, instead of duplicating data on every page which also was splitting up employee information when an employee continued on the next page.

5/12/2008

Equipment Comparison and List Reports:

Added Filter Count and Filter Size.  Only shows when the equipment being listed has these fields filled in.

5/12/2008

Reference Library

Under some circumstances it appears that it may have been possible to edit Visit Types through the Job/Cll Types reerence book (they are stored in the same table, but viewed and selected through separate reference books).  Editing them other than in the Visit Types book could cause some problems.  If the Visit Types should somehow be appearing in the Job Types book, the system will no longer allow them to be edited there.

5/9/2008

Calls Report and Jobs Taken/Booked Report:

Added Location ID to the report output.  Also saves in the print-to-file output.

5/8/2008

Agreement Billings Due, Due For Renewal, and Pending Renewals Reports

Added counts to the group and final totals.

5/8/2008

Management Comparison Report

When showing a line item option breakdown, the values for the detail breakdown under the Period 2 column for Gross Sales in the Sales Lead Section were always showing zero.

5/8/2008

Call Center

Users can now add location subdivision to call captions.  Click on the Preferences button to bring up a menu.  Under Captions, select Subdivision to add or remove it from the caption.

BETA RELEASE 1.7.400.33 5/6/08

5/5/2008

ADP File Export Analysis

Configured the column labels to properly show/hide depending on whether summary or detail is being printed.

Added a label for Total Earned.

5/5/2008

Invoice Manager

When flagging pre-GL Invoices as Posted, the date prior to activation was being used for the invoice dates.  This has been modified to use the Job End date if job progress had been processed giving a more accurate historical picture.

BETA RELEASE 1.7.400.32 4/24/08

4/22/2008

On-line Help (F1)

Help file update.

4/22/2008

Payroll, Export to QuickBooks

The extended export to QB was omitting some of the pay items that are not included in the period being exported.

If there was an active employee that had never been put into a payroll period, an extended export to QB would fail with "the datatypes varchar and text are incompatible in the equal to operator".

4/21/2008

SWAPI

On some occasions, a command might have failed with "XML Parse Error: The system cannot locate the resource specified."  This may have occurred in the EquipmentTypeQuery and EmployeeQuery commands.

4/18/2008

Call Center

In the Daily Call (horizontal) view, moving the vertical splitter too far to the left would result in 'Range check error'.

4/18/2008

Project Quote

When adding items to a Quoted Estimate using Cost Plus, you would sometimes see an error message "Phase reference is required." even though a phase had been selected.

4/18/2008

Call Center

Users with Dual Monitors may have noticed some odd positioning of the calendar in the Call Center (showing half off the screen).

BETA RELEASE 1.7.400.31 4/16/08

4/16/2008

SWAPI

Modifications to improve the efficiency of the purging of XML history from old SWAPI log entries.

4/14/2008

SWAPI

Added improved validation for the age of equipment modified by Third-Party applications.

BETA RELEASE 1.7.400.30 4/10/08

4/9/2008

A/R Invoice

Printing of an A/R Invoice would fail with 'Invalid Data: Not a signature', if the invoice information was copied from a quote and the quote had been submitted with signature data from a remote third party application.

4/9/2008

Pricebook

Recalculating prices on a task category was not indicating to third-party applications that the tasks had been updated. This has been corrected.

4/9/2008

Vendor Invoice

When a receipt of purchase is posted for a part directly to a job (no warehouse number), a job tag is created with the expected cost from the PO.  If you change the cost on the vendor invoice and post, the tag was not being updated with the new cost causing it to import to the AR invoice with the expected cost.  Posting the modified vendor invoice will now update any still existing job tags.

4/9/2008

Backdrop

When turning on the backdrop, it was showing on top of (hiding) any currently visible forms.

4/9/2008

General

Clicking on things while SuccessWare21 is working sometimes was causing the active form to suddenly hide behind other windows, or the SW21 backdrop.  If the activate form was a modal dialog (requiring input before continuing), it would appear that the application was "locked up".  We have modified the application to force the active form to the front whenever the application goes idle in order to avoid these situations.

4/8/2008

 

Receipt/Vendor Invoice

Change to prevent moving between vendor invoice and receipt while editing.  The form could end up in edit mode on a posted receipt, although all of the controls seemed to be disabled anyway.

4/8/2008

User Group Setup

Added a new user ability to allow/disallow adjusting receipts.  Previously you needed the ability to adjust vendor invoices in order to adjust receipts.

4/8/2008

Call Center

When switching from the Weekly Jobs view to the Daily Call or Daily Assignment view, the new view was sometimes not properly aligning itself into the available space.

4/4/2008

SWAPI Admin

Added End Task option to assist in terminating the SWAPI Service in case it gets hung.  Right click on admin form for popup option.

BETA RELEASE 1.7.400.29 4/4/08

4/3/2008

Account Register

Since 1.7.400.21, posting an adjustment from account register reconciliation while filtered for item types other than adjustments would fail with the error 'Adjustment posting canceled'.

4/3/2008

SWAPI

Added <SW21Version> field to the Connect command result.

BETA RELEASE 1.7.400.28 3/31/08

3/28/2008

SWAPI - TCPunch

Added validation to prevent timecard punches to job-related timecard statuses (Dispatched, Onsite, etc.).  Doing so would result in timecard entries that could not be modified.  Job-related entries must be made via JobPunch.

3/28/2008

Call Center

Additional changes resulting in better overall refresh performance.

3/27/2008

 

Call Center

Made a change that improves the speed of refreshing data in the Call Manager grid.

3/27/2008

SWAPI - Pricebook Task Items

Added PricebookTask.IsDiagItem field.

Updated task form to update task item as changed when price levels are modified manually.  Previously, manual modification would not cause an update message to be sent out through swapi to remote applications.  Now, manual update to price levels will cause the update to occur.

3/27/2008

SWAPI - AR Invoice updates

When deleting an agreement line item from an invoice and the agreement has had additional information entered in SuccessWare21 after submission from the field, SWAPI does not delete the agreement when the line item is removed from the invoice.  However, it was deleting the agreement memo and agreement equipment list.  It was also failing to clear the InvoiceID from the detached agreement.  These issues have been corrected.

SWAPI would fail with the error 'Row cannot be located for updating', when deleting an agreement line item from an invoice where the agreement had not been modified in SuccessWare21 and it was attempting to delete the attached agreement.

BETA RELEASE 1.7.400.27 3/25/08

3/25/2008

Call Center

(MS Access only) Changes in assignment attention were not being immediately reflected in the call center.  Sometimes the attention indicators would not show up until the next refresh cycle.

BETA RELEASE 1.7.400.26 3/24/08

3/20/2008

Call Center/SWAPI

A new feature has been added to the Call Center which can be used to help alert the dispatcher when there are assignments that need special attention. When any assignments need attention, a new indicator button lights up so that the dispatcher can take quick action to "handle" the situation.

A new command, "AssignmentAttention", has been added to SWAPI for possible third party application use so that a tech in the field can set the attention status and alert the dispatcher.

3/19/2008

Payroll, ADP Integrity Check

The ADP export integrity check was issuing warnings for subcontracted employees.

BETA RELEASE 1.7.400.25 3/17/08

3/15/2008

Agreement Manager

In order to prevent inadvertently opening large ranges of periodic invoices and billings due, the date range parameters for these views have been disconnected from the date range parameters of the other views so that date ranges entered in the other views are not carried over as default values for periodic invoices and billings due.  Besides, there was no real benefit from carrying over the values since ranges desired for billings/invoices are not likely to be the same as ranges entered previously in other views.

3/15/2008

Scorecard Reports

Timecard NTC's were not showing up under the departments to which they were assigned.  They were showing up under a "blank" department.

3/12/2008

Pricebook Import

(ASP only) After importing a pricebook, the utility writes a text file report to the root data folder.  On the ASP this was failing because it was attempting to write the file to a folder that is only for read-only access.

3/10/2008

Agent Manager

Since 1.7.400.24, the Agent Manager would not launch from Utilities.  It would pop up briefly, then close.

3/7/2008

SWAPI

SWAPI has been enhanced to include an option to use the Microsoft MapPoint Web Service in order to provide driving directions to third-party remote applications.

3/6/2008

Agreement - Edit Payment Method

Changes to the payment method are supposed to clear the payment reference fields.  This was not occurring if payment method was cleared.  This was allowing payment reference information to be saved even though payment method had been cleared.

If payment method was enpty, an unnecessary 'Please select a payment method' message would pop up before the form displayed.

The system was not always properly detecting that changes were made in the form and would neglect to save those changes even though Save was selected.

3/5/2008

Job Form

When listing the Vendor Invoices (or Receipts) related to a specific jobs, invoices that had been canceled were still being listed as open and active.  This has been corrected.

3/5/2008

Job Scorecard / Tech Hints

Hours Worked would omit time (productive time) that the employee worked on a job when the job was not yet completed (i.e. if it was continued).  This would cause time to be completely ignored when running daily reports and there are multi-day jobs.

BETA RELEASE 1.7.400.24 3/4/08

3/4/2008

Vendor History

Since 1.7.400.23, when negating a PMT from the Vendor History form, the reversal of the payment in the account register would complete, but changes in accounts payable were no longer automatically applied to the database, and the Post and Undo buttons would enable.  If Undo was selected or if vendor history was closed, and 'Cancel updates' was selected, the accounts payable changes would be discarded causing accounts payable out of balance with general ledger.

3/1/2008

Payroll Wage Source Report

If there were wage entries for both zero hours and zero earned amount, it was possible for some departmental/pay item grouping headers to be omitted from the report.

3/1/2008

Payroll Misc Wage Manager

Added a default order for PR_MiscWageID so that items inserted would consistently stay at the bottom (unless the grid is column sorted).

After deleting a record, focus would jump ahead one extra record, instead of staying focused on the record immediately after the one deleted.

Since 1.7.400.23, After inserting a record, focus was returning to the very first row in the grid instead of staying focused on the row just inserted.

Removed SSN from the screen, which had been displaying the underlying database encrypted value.

3/1/2008

Payroll Wage Summary Listing

Added a Summary Only option to the report in order to hide the detail and show only group and final totals.

3/1/2008

Payroll Period Summary Report

Under certain circumstances when previewing the report (jumping to the last page, going to previous page), the first employee on the page may have shown the wrong employee name (but correct employee code).

2/29/2008

Database Maintenance

After backing up large databases, getting backup details for display would fail with "invalid value for field 'backupsize'".  

2/27/2008

Account Register - Reconciliation Report

Very long company names were overlapping the account number.

2/27/2008

Agreement Reserve Analysis Report

Added an option to exclude agreements with a zero reserve balance as of the transaction through date (only availble when the transaction from date is empty).

The Exclude Terminated option was excluding agreements that had transactions after the transaction through date and therefore had a reserve balance as of that date.

The report was unnecessarily showing transactions where all amounts were zero.

2/27/2008

Agreement Deferral Analysis Report

Added an option to exclude agreements with a zero deferred revenue balance as of the transaction through date (only availble when the transaction from date is empty).

Added an option to exclude agreements with a zero maintenance billed/used balance as of the transaction through date (only available when the transaction from date is empty).

The Exclude Terminated option was excluding agreements that had transactions after the transaction through date and therefore had a deferred revenue balance as of that date.

The report was unnecessarily showing transactions where all amounts were zero.

2/26/2008

SWAPI

Timestamps for updates made by third party applications through SWAPI (e.g. Job Taken Date/Time) were sometimes not using the correct time zone set up in Company Setup.

2/25/2008

Job Tag Manager

On rare occasions, a warehouse name might have been incorrectly pre-filled for one or more items on the invoice.

BETA RELEASE 1.7.400.23 2/22/08

2/20/2008

Vendors For Item - Purchase History, A/P Item Distribution Report

Line items where nothing was actually received (qty=zero) were just adding clutter and have been removed.

2/20/2008

Account Register - Payment

If vendor payment was selected, but no vendor was selected from the list, and it was then changed to misc payment, when posting the payment, you would get 'a database transaction failed to complete...'.  (Behind that window would have been an 'invalid lock ID message for a vendor ID'.)  After responding to the db transaction message SW21 would shut down.  The lock validation error causing this problem will no longer occur.

2/17/2008

Inventory Transactions Report

Added an option to allow printing of transactions for valued items only for G/L balancing purposes.

Added a column for the GL Value posted - i.e. transactions for valued parts.

2/17/2008

Inventory Item Value Adjustments

When adjusting a residual value on an item with a zero quantity, an inventory transaction was not being made making it difficult to reconcile the general ledger adjustments made for the value adjustment.

The form was sometimes incorrectly not allowing the "value is correct" option to be used on items with a zero quantity and zero total value.

Added the ability to post the value adjustment to a specific date instead of just automatically using today's date.

When using "Adjust value" on an item with zero quantity, the system was not making the requested average value change.

BETA RELEASE 1.7.400.22 2/11/08

2/8/2008

Task Form

When deleting detail from the task, standard cost totals are recalculated based upon the detail.  However, when the last detail for a particular item type (P, L, M) was deleted, the totals were not being recalculated, leaving a residual value in the totals.  Now deletion of the last item will reduce the total to zero as would normally be expected.

2/6/2008

Account Register

Post failures during the reconciliation processes could on occasion leave the reconciliation form in a disabled state with partial updates still pending.  Errors are now caught and the unapplied updates are rolled back and canceled.

2/4/2008

QuickStart - Vendor Opening Balances

After resetting G/L activation dates, the Current Payables Opening Balance could have shown an incorrect amount if discounts had been taken on credits prior to the new reset activation date.

BETA RELEASE 1.7.400.21 2/1/08

1/31/2008

Account Register

Corrected an inefficiency introduced in 1.7.400.20.

BETA RELEASE 1.7.400.20 1/30/08

1/29/2008

Account Register

1.7.400.11 had a fix to prevent any items from saving (posting) when the item is uncleared and a deposit item id or statement id is assigned.  There were still certain situations where these and other fields could occasionally be modified incorrectly.  Further changes were made to prevent this from happening.

1/28/2008

G/L Budget

Using TAB or Down Arrow from the last displayed line on the budget would create a new budget line with no account, department, or period.  If saved this way, further attempts to save one of these "empty" rows would have resulted in save failures.

1/28/2008

G/L Transactions Report

Added Posted By column to the report.

BETA RELEASE 1.7.400.19 1/25/08

1/25/2008

Job Summary Analysis Report

Added filters for limiting the report to specifically flagged jobs - Agreement Opportunities Only, Replacement Opportunities Only, Warranty Calls Only, etc.

1/25/2008

SWAPI

When an Invoice is updated via a third-party application, the description for a line item was not being updated properly.  This has been corrected.

1/24/2008

SWAPI

A threading issue was corrected that could cause SWAPI on some systems to fail on occasion with an access violation error and lock up and fail to respond.

1/24/2008

Sales Tax Report

Sales figures in the subtotals and report totals when over a million dollars would overlap each other.

1/24/2008

Purchasing Wizard

Added an option for printing a report from the Item List detail grid.

1/22/2008

Payroll Miscellaneous Wage Manager

When in the Pending view and inserting a new wage into an empty grid, if a release date was entered the post would fail with "At end of table" error.

1/22/2008

A/R Invoice Manager

The "Flag pre-GL invoices as posted" option was not updating the related jobs as "invoiced" which would inhibit finalizing the jobs until after the job was edited/saved.  Jobs are now updated as "invoiced" eliminating the need for the extra edit/save of the job.

1/22/2008

A/R Invoice, Cash Receipts

On rare occasions, a payment on an A/R invoice would get posted to the account register without a payment method / payment type preventing reconciliation.  The only recourse was to adjust the invoice, fix the payment method, and re-post.  The system will now catch these and prevent the invoice/payment from posting in the first place.

1/21/2008

Payroll Period Summary Report

Added EmployeeNo to the report.

1/21/2008

Payroll

Added ADP Export File Analysis to Payroll Manager.

1/18/2008

Register Accounts

Setting up the same G/L account / subaccount on multiple register accounts makes reconciliation extremely difficult.  The software has been modified to prevent this situation.  Each active account register must now be assigned a unique G/L account (or account/subaccount combination).  For those that already have duplication, you will be able to continue using the system, but will be warned about the situation whenever reconciling the affected register accounts.

1/18/2008

General Ledger, Adjustment Codes, Register Accounts

Changes have been made to the software in order to help prevent general ledger out of balance situations and avoid difficult general ledger reconciliation situations.  Warning messages now display when posting adjustments or journal entries and the transaction will affect a general ledger account that must reconcile with another module in the software.  "Protected" general ledger accounts include certain default accounts, plus accounts assigned to active register accounts.  Warning messages have also been added when setting up an adjustment code with a protected account assigned.

BETA RELEASE 1.7.400.18 1/17/08

1/17/2008

Job Tag Manager

Corrected a rounding problem in the calculation of the quantity to requisition or return.  Sometimes the calculation would result in a tiny, near zero fraction that would be represented in scientific notation something like n.nnnnnnE-15.

1/14/2008

Call Progress

Modifying times in call progress would cause a disconnect between the updated timecard entries and labor that had been imported onto A/R Invoices.  If the 'reset labor' option was used on the invoice, it would remove the labor detail from the invoice without making the timecard entries available for import again.

1/14/2008

SWAPI

Third-Party Applications that update Job Summary information can now also update Work Done notes.

1/12/2008

G/L Budget

Fixed a locking problem which would occur when using the same username in different sessions.  If the budget was open in one session, then opened in the second, the second attempt would appropriately fail with a lock error, but would then go ahead and clear the first session's lock.

Added lock validation whenever saving, and at other significant points - loading a budget, refreshing, changing filters, etc.

1/11/2008

Technician Productivity Report

Under Job Hours, the LRev Gen column on the report was getting truncated when the amount was greater than $100,000.00.

BETA RELEASE 1.7.400.17 1/8/08

1/7/2008

Work Order Report

When printing the Summary version of work orders, it is now possible to print to a Text file.

1/7/2008

Inventory

On occasion a physical count could not be posted.  Due to a rounding problem, it would stop with the message "Adjustment does not match System/Physical quantities, please respecify".

BETA RELEASE 1.7.400.16 1/4/08

1/3/2008

Timecard / Modify Mode

Several fixes related to editing timecard entries.

-When editing a non-regOT entry in the timecard, the entry was getting changed back to regOT.

-After editing a timecard entry, focus return to the first timecard for the day instead of remaining on the modified entry.

-When editing a timecard entry, the regOT indicator and the check mark for regOT on the pop-up menu were not always correctly displayed.

-When editing a Timecard Entry, and changing RegOT, the changes were not always being saved properly.

1/3/2008

Invoice Manager

When flagging or voiding Pre-GL invoices, Sales Quotes were being updated inappropriately.

1/3/2008

Service Location Report

Date and JobNo in the Call Detail were sometimes being cut off.

12/31/2007

SWAPI

Renewal agreements created via SWAPI by remote applications would not show up in the Renewals view in the Agreement Manager until they were modified and updated in SW21.  Now they are appropriately flagged so they will show up as soon as they are created.

12/28/2007

 

QBLink

Since the initial 1.7.300 release, payroll import into QuickBooks (Canadian version only) was failing with 3180 error when attempting to add or update employees.  The employee SIN (SSN) was not being decrypted before attempting to update QB.

12/24/2007

Inventory

When adjusting a receipt, stock quantities added when the receipt was posted were not being reduced resulting in incorrect inventory quantities. 

12/21/2007

Profit Matrix Form

In the Profit Matrix form, it was possible to make an entry that would cause an uncorrectable situation where an error message would occur and the form would allow no further data entry.

12/20/2007

GL Transaction Report

Trying to select a subaccount before selecting a primary Account would cause an application error message box to appear.  This error message has been replaced with a more informative dialog box.

BETA RELEASE 1.7.400.15 12/14/07

12/13/2007

Vehicle Manager

Since 1.7.400.11, in the Vehicle Manager / Maintenance view, selecting Schedule Next Service was resulting in "Field NextSchDate not found".

BETA RELEASE 1.7.400.14 12/13/07

12/13/2007

Pricebook Import

Since, 1.7.300.56, importing of some books might fail with 'Field SaleType cannot be modified'.

BETA RELEASE 1.7.400.13 12/11/07

12/11/2007

SWAPI

The ARInvoiceUpdate command resulted in an access violation  if an attempt was made to add a visit line, but the visit was already on another invoice, or if the same visit was added twice to the same invoice.

12/10/2007

AR Invoice - Counter Sales

Tags not resolving after posting inventory transactions on counter sale invoices.

12/5/2007

Agreement/SWAPI

Renewal agreements created from the field (SWRemote Mobile Tech) via SWAPI were showing in SuccessWare21 unrelated to the original agreement.  The new agreement is now properly being identified as a renewal, and original agreement information is being brought forward from the original agreement.

12/3/2007

Printed Workorder

Some fields (Agreement Type) were too narrow and truncating data.

12/3/2007

SWAPI

PricebookItemQuery now supports data paging.  The command support the xml attributes PageSize and PageNo.  Specify the number of rows to be returned for the PageSize and the PageNo desired.  PageCount will be returned indicating the total number of pages of data based upon the pagesize.

11/28/2007

Payroll

Negative deferred misc wage entries were not getting rounded properly into the wage summary and would sometimes cause period posting to fail with the error "debits not equal credits".

BETA RELEASE 1.7.400.12 11/28/07

11/28/2007

Payroll Import Reconciliation Filter Setup

In import filter setup for deductions, new deductions may not have had the amount or employee name columns available for setup.  This has been corrected.

11/21/2007

Timecard

When using "/" (forward slash) to enter current time on timecard entries, duration of entries were not being rounded to the nearest minute even thought timein and timeout were.  This caused reports durations on entries not to match the timein/out, sometimes being off by one minute.

BETA RELEASE 1.7.400.11 11/21/07

11/16/2007

Job Summary Analysis Report

Added an option to include/exclude project job phase summaries.

11/16/2007

Job Scorecard Report

Created a separate job scorecard report for including project job information.  The standard job scorecard report now excludes project job phase information.

11/16/2007

Payables Manager:

Deletion of Recurring Invoices sometimes resulted in Record/Key Deleted errors in the Payables Manager.

11/15/2007

Project, Invoice, AIA Stored Amounts

Editing stored amounts was resulting in duplicate stored amount entries for phases.  This has been corrected.

11/14/2007

Projects, A/R Invoice, AIA Certificate

(SQL Server only) When accessing the stored amounts for the AIA summary, stored amounts could not be edited.

Editing and saving the same row more than once when making new stored amount entries would result in duplicate rows which then made the form inaccessible.

11/14/2007

Account Register

Made a permanent fix to prevent any items from saving (posting) when the item is uncleared and a deposit item id or statement id is assigned.  This situation should never be allowed to occur.

11/14/2007

Email Paging

Subjects on Email Pages were sometimes being omitted in the case where splitting of the email message was not necessary.  This could have caused email delivery failures with some carriers.

BETA RELEASE 1.7.400.10 11/12/07

11/8/2007

Inventory Manager / Inventory Transactions Report

Deleting a warehouse with a Transaction History would cause Transactions to become orphaned.  We now prevent warehouses with a transaction history from being deleted.  These warehouses should be deactivated instead.

Orphaned transactions, or transactions that are linked to a warehouse that has been deleted, were being omitted from the Inventory Transactions Report. They will now show with <unknown> as their warehouse.

11/8/2007

 

Account Register

An earlier change was made to prevent clearing of cash box items that can on occasion get a bogus deposit ID assignment (clearing and reconciling would cause the item to be omitted from that actual deposit).  The 'Clear All' option was overlooked when making this change and would clear these items anyway.  That oversight has now been corrected.

11/1/2007

Callback Report:

The Parts, Labor, and Misc sale totals for the callback invoice invoice was being reported incorrectly when the Quantity for an item was greater than 1.  Unit price was being report rather than extended price.

11/1/2007

Register Account Reconciliation

Accidental entry of an extra decimal digit at the end of the Statement Ending Balance would result in a red $0.00 difference and a disabled Finish button.

11/1/2007

Call Taking

The customer balance will now only be highlighted in red if there is a past due balance, or if the customer has a credit limit set and the open balance is greater than the credit limit.  An open balance will light up in green if the balance is less than the credit limit and the balance is current.  This is consistent with the customer form and is also the way this was originally intended to work.

11/1/2007

Inventory Tags

On occasion, rounding problems were causing tags to remain that were essentially, but not quite, zero (they would show quantity something like 1.2384798237E-15.  The E-15 represents an extremely tiny fraction).  This "zero" values are now automatically removed.

BETA RELEASE 1.7.400.9 11/05/07

11/05/2007

Initial Beta Release

 

 

What’s New 1.7.4

Fixes 1.7.4

What’s New / Fixes 1.7.3