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Concept Guides and Additional Documentation

SWAPI Summary for 1.9.7.x

Fixes in 1.9.7.x

SuccessWare®21

What’s New in 1.9.7.x

Latest Build: 1.9.700.36; 3/4/2020

What’s New in 1.9.700.36

· Inventory Requisitions, Returns, and Transfers – Added the warehouse Bin No column to the item detail for reference and for sorting.

· Project Manager – Added project description to the search parameters on the SEARCH view.

What’s New in 1.9.700.25

· Invoice notes – Added an additional invoice notes field in Company Setup that will print on the front page of AR invoices to accommodate regulatory requirements in certain states. Also added a checkbox that will allow the invoice notes to print in a large (12 pt.) font as required in certain states when printing regulatory information.

What’s New in 1.9.700.23

· Timecard Report – When the 'New page for each employee’ option is checked, a note and employee/company signature lines can be printed below the employee totals. To modify the signature note and configure whether or not to print the line for a company signature or not, go to the Other tab in Company Setup.

What’s New in 1.9.700.15

· AR Invoice – Added a button on Labor tab of Enter Cost to open the Miscellaneous Wage Manager.

What’s New in 1.9.700.14

· Sales Lead Tracking Report – Added Reporting Sale Source to report, along with filter, sort, and group options.

What’s New in 1.9.700.12

· Service Location List Report – Added “last service” information to the report, including last service date, job number, job class, job type, job progress, and invoice amount. The report can be filtered for locations having their last service within a specific date range and the report output can be sorted and/or grouped by last service date, job class, or job type.

What’s New in 1.9.700.11

· Job Cost Analysis Report – Added an option to include adjustments for value of visits performed and for value of maintenance agreements sold with future visit obligations.

What’s New in 1.9.700.10

· Customer Purchase Order Number – Added customer purchase order number to several key reports and managers. Includes the Invoice List report, Sales Invoices report, Jobs Taken/Booked report, Calls report, Open Receivables report, AR Aging report, Receivables Manager (Invoices View), and Invoice Manager.

What’s New in 1.9.700.6

· Purchase Order and Receipt/Vendor Invoice – Added warehouse Bin No to the grids in the Purchase Order and the Receipt/Invoice forms.

· AR Transactions Report – Added Invoice Type (Job, Project, Agreement, Counter Sale) for INV and N-INV type receivables. This will show in both the main transaction information and allocation detail.

What’s New in 1.9.700.4

· Refrigerant Tracking – Refrigerant tracking allows the user to track the usage and recovery of refrigerant as well as view equipment leak rates for the purpose of follow up inspections and reporting as required by the EPA.  For additional information click here

· Campaign Management – SuccessWare®21’s Campaign Management tools allows you to track advertising and its associated expense to show you an accurate Return on Investment (ROI). For additional information click here

· Additional Invoice for Job – Enhancement to assist in making sure that an open, unposted invoice is available when technicians in the field using SWRemote get their job assignments on their device. When there is no invoice available the technician cannot complete the job properly. Users in SW21 will be prompted if they want to create a new invoice in the following situations. a) When adding a new call to a job, either from the job form or from the call (dispatch) center, and there are no open, unposted invoices, b) When posting the only open invoice for a job and the job is in progress, i.e. has open call(s).

Fixes made in 1.9.7.x

DATE	MODULE / FORM		DESCRIPTION
3/18/2020	Main Form	Added a permanent Add-On Manager button to the main toolbar When new add-ons are available a badge will appear over this button
3/12/2020	Timecard Entry, Call Progress	Removed ability for technicians to be made an apprentice of themself
3/12/2020	SWAPI	In JobPunch, added additional validation to prevent apprentice same as technician.
3/10/2020	Service Location List Report	Added location type to the Service Location List report
3/5/2020	Job Summary Analysis and Location History Reports	Added Work Suggested Notes to Job summary analysis report Enabled job instructions, work done, and work suggested notes exporting from job summary analysis and location history report
RELEASE 1.9.700.36 3/4/2020
2/24/2020	General	Under some circumstances, some forms which do not have an associated help video had a non-functioning "Show me" video link button.
2/24/2020	Project Manager	Added project description to the search parameters on the SEARCH view.
2/18/2020	Call (Dispatch) Center	For some users, the Call (Dispatch) Center would overlaps Windows task bar and/or SW21 tool bar when opened.
2/18/2020	Inventory Requisitions, Returns, and Transfers	Added the warehouse Bin No column to the item detail for reference and for sorting.
2/17/2020	Call Center	On some systems, particularly in the Citrix hosted environment, when scheduling a call via the browse window, sometimes the call could not be dragged onto the board. This was occurring for calls with a long location name which would be truncated in the browse list window and cause the full name to be displayed in a tool tip on top of the list item when mousing over it to select it. The tool tip is now suppressed in order to avoid this interference.
2/14/2020	Call Taking	When changing the name of a customer in call taking and selecting the New Owner/Occupant option, for Concern or Other calls only, posting the phone call would fail with 'Post phone call failed' message when the location did not have a carbon copy billing account.
RELEASE 1.9.700.35 2/12/2020
2/12/2020	Excel Imports/Exports (Journal Entry import, etc.)	Corrected installed driver detection issue for Imports/Exports that require Microsoft ACE Drivers. In some cases 32-bit drivers were detected as being installed however they were not, or no longer, actually installed. For compatibility the ACE 2010 32-bit drivers are recommended since both 32-bit and 64-bit drivers of the same version cannot be installed at the same time and Office 365 seems to prevent ACE 2016 drivers from installing. When no compatible ACE driver is detected as being installed the user prompt will indicate the recommended driver for download
2/12/2020	Agreement Manager	Eliminated the “Unable to create plugin, invalid payment processor” error that would occur since 1.9.700.34 when trying to get the right-click menu in the Periodic Invoices view of the manager.
RELEASE 1.9.700.34 2/10/2020
1/28/2020	SWAPI	Fix JobSummaryUpdate access/violation error that could occur in JobSummaryUpdate when very large notes are submitted which could also cause SWAPI hang/crash completely.
1/25/2020	SWAPI	Add job department to additional info provided to third party applications via 'job complete' messages. Add job and call departments to additional info provided to third party applications via 'call modified' messages.
1/9/2020	Printed Invoice	Changed the date format to show the entire 4 digit year in order to prevent the possibility of someone adding digits to the year to change it from '20' to '2018'. '2019', etc. on a printed invoice.
RELEASE 1.9.700.33 1/6/2020
12/31/2019	Payroll Manager	If employee extra checks had been added during payroll period reconciliation, then the period adjusted, preparing the entire period or verifying all employees in the period would cause wages for any employee that had an extra check to double. Note that verifying an employee individually had still been calculating properly.
12/26/2019	Printed AR Invoice	When showing tax included amount on the invoice the tax included amount for the line item was showing the per unit tax amount and was not taking Quantity into account.
12/6/2019	Commissions and Miscellaneous Wage Reports	The reference book for Payroll Period will now open with the most recent period focused.
RELEASE 1.9.700.32 12/5/2019
12/2/2019	SWAPI	In JobSummaryUpdate and JobSummaryByIDUpdate, added validation to prevent modification of opportunity information - OpportunityCode, OppGenerated, LeadGenerated, LeadGenBy, FollowUpDate, FollowUpNote, and IsNotified – if the opportunity has already been converted to a sales lead job. The update request will process successfully, but attempted changes to these fields will be ignored.
11/22/2019	1099-MISC and 1096	Made 2019 1099-MISC and 1096 forms available
11/8/2019	Addon Manager, SWAPI	Enabling a new SWAPI Addon was not working properly.  At the password / test connection page, connection attempts by third party would fail because the addon was not being enabled until going to the next page of the wizard.
RELEASE 1.9.700.31 11/5/2019
11/4/2019	Work Order Summary report	Changed the checkbox labeled 'Print Work Suggested Summary' to 'Must Have Work Suggested' since checking this includes only those records that have work suggested notes entered.
10/23/2019	Job Summary Analysis report	Changed 'Extra Product Amt.' label to 'Add On (Extra) Amt.' to match the Job Summary data entry screen.
10/15/2019	KPI Reports	Made changes to significantly improve the performance of most job related KPI’s.
RELEASE 1.9.700.30 10/4/2019
10/2/2019	Agreement Manager	When exporting ACH, using Cancel after making a register account selection that does not allow agreement ACH exporting, an ‘Access violation’ error would occur. When exporting agreement ACH to PNC PPD Prearranged Payment format, -no longer prefixing CompanyID in the export file with '1', use all 10 digits from Company ID -fix range check error when exporting large numbers of transactions
9/30/2019	Open Edge (XCharge)	Removed the AVS code section from the Declined payment message as this could be misconstrued as the cause of the decline.
9/30/2019	Phone Call Report	When exporting the report as data file, the last few columns of data were not correctly identified by the column header. Corrected the data so it will now show the data that goes with the header labels.
RELEASE 1.9.700.29 9/27/2019
9/27/2019	Account Register, Agreement Manager	Added new ACH export in PNC bank Prearranged Payment format for uploading agreement periodic billing ACH payments for processing.
RELEASE 1.9.700.28 9/25/2019
9/25/2019	Account Register	Since 1.9.700.26, attempt to export check transactions would result in a ‘Field not found’ error.
RELEASE 1.9.700.27 9/20/2019
9/20/2019	Pay Bills, Check Queue	Since 1.9.700.26, the next check number could not be modified. The message 'Cannot print or close' would occur. Since 1.9.700.26, checks could not be printed. The message 'Printing is disabled' would occur.
RELEASE 1.9.700.26 9/19/2019
9/17/2019	Account Register	Added new ACH export format for export of vendor payments in PNC bank payables advantage format. Added new check export format for export of vendor payments in PNC bank payables advantage format.
RELEASE 1.9.700.25 9/6/2019
8/27/2019	Company Setup / AR Invoice	Added an additional invoice notes field in Company Setup that will print on the front page of AR invoices to accommodate regulatory requirements in certain states. Also added a checkbox that will allow the invoice notes to print in a large (12 pt.) font as required in certain states when printing regulatory information.
8/22/2019	Retainage Transactions report	Fixed 'field not found' error when sorting/grouping by Customer Name Added group footer label necessary when printing Summary Only
8/19/2019	User Manager, Employee Manager, Invoice Tracking Manager	The grid report would show a 'Report is not registered' message before loading the report dialog.
RELEASE 1.9.700.24 8/15/2019
8/15/2019	Main Toolbar	Since 1.9.700.23, sometimes the main toolbar was not realigning itself to the width of the monitor.
8/14/2019	Billing Account History – Credit Memo	When creating a credit memo from a periodic billing invoice on a recurring plan, the recurring ID would previously be copied to the credit memo. Attempting to post would cause the message 'The recurring payment for this invoice has not been reconciled, operation aborted'
8/9/2019	Remittance report	Account No had no corresponding data field to display, so this has been replaced with Comment. This corresponds with the Memo on the check or the Comment field in account register transaction review.
7/25/2019	Time Card	When creating a time card entry and assigning an apprentice, the apprentice's time card entry previously would get the correct status from the primary employee but would be assigned the default pay item. The apprentice time card entry will now get the pay item associated with the status.
RELEASE 1.9.700.23 8/6/2019
8/1/2019	Billing Account History	When reversing the first of two processed payments on the same day, the correct card would be refunded on OpenEdge but the wrong receivable and register item would sometimes be negated.
8/5/2019	Comm Dashboard Setup	Since 1.9.700.19, when using the Tech Review or Tech Bio macros in an email template, attempting to use the Test button would result in a missing connection string error.
7/26/2019	Email - Review Buzz review link	Review Buzz has been moving companies from reviewbuzz.com to rbfeedback.com. This caused the review button to be replaced by a friendly text link. The button will now display for either domain.
7/18/2019	Assignments and Calls reports	Added 'Skill' as group, sort, and filter option.
7/16/2019	Main Toolbar	Since 1.9.700.20, company name and user name labels on the toolbar may have been truncated.
7/11/2019	Time Card Report	When the 'New page for each employee' option is checked, a note and employee/company signature lines can be printed below the employee totals. To modify the signature note and configure whether or not to print the line for a company signature or not, go to the Other tab in Company Setup.
7/10/2019	Visits Due report	Added a checkbox to show location notes on the report with the agreement information.
RELEASE 1.9.700.21 7/9/2019
7/1/2019	Payroll Setup	Using the X in the top corner of Payroll Setup to close the form while editing would leave a lock in place, preventing the user from obtaining one when trying to open the form again.
6/27/2019	Job Summary	On project jobs, entering work done or work suggested notes would create an invoice. Since project jobs should not have a related invoice, these fields have been disabled for project jobs.
RELEASE 1.9.700.20 6/21/2019
6/18/2019	Location List report	The query for the location list report was taking a long time to run since last job information was added to the report in version 1.9.700.12. The query inefficiency has been corrected.
6/14/2019	SWAPI	‘Call Added’ messages were not being generated for third party applications for new calls created in Call Taking.
6/10/2018	Call (Dispatch) Center	When a call was confirmed or unconfirmed the change could not be reversed without first selecting a different call and reselecting the original call. This affected both the daily call (horizontal) view and the daily assignment (vertical) view.
6/10/2019	Main toolbar	When using multiple monitors arranged vertically, Successware21 would always default to open at the top of the main monitor, rather than remembering the last place the user had placed it.
RELEASE 1.9.700.19 6/7/2019
6/6/2019	Customer Refund	Fixed printing of refund checks so it will now display the current date rather than the current time.
6/6/2019	AR Invoice	A rounding error would occasionally cause the sales tax amount to be off by a penny.
6/5/2019	Performance	Under some circumstances SuccessWare21 would use CPU resources while not in active use and sitting idle.
6/3/2019	Job Cost Analysis report	Made some adjustments to improve performance Use (NOLOCK) on tables with static data to avoid blocking other users.
6/3/2019	Location List report	Use (NOLOCK) on tables with static data to avoid blocking other users.
6/2/2019	SWAPI	When XCharge is enabled, and a payment is being submitted for a credit card payment that was processed in the field, ARPaymentUpdate will no longer require that the full credit card number be submitted. Just the shortened credit card mask can be submitted.
5/31/2019	Third Party Contract List report	Sorting by any field followed by Location ID would result in a “Field '' not found” error.
RELEASE 1.9.700.17 5/29/2019
5/27/2019	Reports, and Grid Reports	The outline panel in reports has been removed. Building the outline was causing performance problems in reports with a large number of pages.
5/24/2019	Location List Report	Improved query performance when Date Added date range is specified.
5/23/2019	Invoice Manager	Invoice Manager was not show the receivable balance for credit memos
5/21/2019	Purchase Order	Attempting to print the purchase order when sorted by Bin No would cause the error "The multi-part identifier "IC_WhseStock.BinNo" could not be bound."
RELEASE 1.9.700.16 5/16/2019
5/15/2019	Job Manager	Since 197 build 15, ProgressText would not sort properly in the manager or sort/group properly in the grid report.
5/13/2019	AR Invoice	Made a change to improve performance in the following: -opening an invoice or credit memo -posting invoice or credit memo -creating a credit memo via credit memo wizard
RELEASE 1.9.700.15 5/9/2019
5/8/2019	Equipment Form	In the equipment grid view, if the grid was scrolled to the right, the error 'Translate error. Value out of bounds' would occur when selecting Edit.
5/7/019	AR Invoice	When opening a job invoice for the first time and the user had the ability to add/modify credits, but not the ability to add/modify invoices, an extraneous 'Permission denied' message would display when the invoice opened.
5/3/2019	Opportunity Manager	Editing notes, moving follow up notes to history, etc. would fail with the error '1 error occurred while applying updates' if the sales job linked to the opportunity had multiple quotes associated with it.
4/30/2019	Wage Summary Listing report	When exporting to file, some lines may have been split onto two rows.
4/24/2019	Employee List report	Since version 196.22, exporting the employee list report could result in columns not correctly lining up if some employees were missing email addresses.
4/22/2019	Job Manager	Custom agent menu items would result in a “Could not get data for agent” error Send a page/message would result in a “qryJob: Field 'IsFinalized' not found” error Marketing List would result in a “qryJob: Cannot perform this operation on a closed dataset” or “Field not found” error.
4/16/2019	Call (Dispatch) Center Filters	The 'Unselect' option was not working when selected from the right-click menu. Corrected captions for OK and Cancel on right-click menu.
4/12/2019	AR Invoice	Creating a credit memo based upon an invoice now retains the part/labor/misc sale breakdown on the item from the original invoice. Previously the credit memo was showing the entire item amount as a misc sale.
4/11/2019	Pricing Setup	Since 1.9.600, the top half of some text was erroneously visible on the tasks tab of the form. This text has been removed.
4/10/2019	Billing Account Detail	When trying to add a location while the customer search form was visible onscreen, the error 'cannot make a visible window modal' would occur.
4/9/2019	AR Invoice	Added a button on Labor tab of Enter Cost to open the Miscellaneous Wage Manager.
4/9/2019	Agreement	Added bold highlighting for First Visit in Start Month checkbox, column heading in the visits schedule grid for the month when visits begin or resume, and the Resume Month/Year label that is visible when modifying the visit schedule on an active agreement.
4/8/2019	Billing Account Detail	When editing a carbon copy account, then opening another form, and returning to the billing account, a 'cannot focus a disabled or invisible window' error would occur.
RELEASE 1.9.700.14 4/4/2019
4/2/2019	SWAPI	Corrected a situation that could cause errors in update requests and/or SWAPI service crashes when notes fields were submitted containing an inordinate number of tab or line feed characters. Excessive tabs and line feeds will be scrubbed out prior to processing the update request. This error had been observed in ARInvoiceUpdate with WorkSuggested notes.
4/2/2019	Sales Lead Tracking report	Added Reporting Sale Source to report, along with filter, sort, and group options.
3/27/2019	SWAPI	Some infrequent error conditions for JobPunch and TCPunch would result in the error 'Unknown failure'. This has been replaced with more useful error messages.
RELEASE 1.9.700.13 3/29/2019
3/28/2019	Scheduling Assistant	Improved the loading time for the form. The slowness was noticeable when using a large number of zones in reference library setup.
3/27/2019	AR Invoice	Reduced the amount of time required to post an invoice by up to 10%. While not too significant when posting a single invoice, it could save significant time when posting hundreds or thousands of agreement periodic billings.
3/26/2019	Scheduling assistant	Since 1.9.700.11, 'invalid parameter' error was occurring when opening the Scheduling Assistant on the current day.
3/26/2019	Add-On Manager	Fixed add-on manager confirm account button not showing after add-on was setup and viewing properties.
3/25/2019	Sales Invoice Items report	Credit Memo Reason information will now display directly under the Customer Information, above the Hours/PLM breakdown info to be consistent with the Sales Invoices report.
RELEASE 1.9.700.12 3/21/2019
3/19/2019	Sales Call Sheet report	Added location Subdivision to the report.
3/19/2019	AR Invoice	Fixed a memory leak that could result in access violation errors when posting a large number of invoices (e.g. agreement periodic invoices).
3/18/2019	GL Transactions Report	Improved terminology to be consistent with other areas of the software. -Report title has been changed to 'GL Transactions Report' from 'GL Transactions Posting Report' -'Completed Date' filter descriptions now read 'Post Date' -Sort/Filter option for 'Posted Date' is now 'Post Date'
3/15/2019	Service Location List report	Added the location's last service date along with the job number, job class, job type, progress, and the associated invoice's total amount. Added a date range filter for last service date Added sort and group last service date, job class, and job type.
3/15/2019	Job Notifications	Extended backlog handling to cases where the system was locked (but operational) for an extended period of time. When workstations attempt to process Job Notifications when the service is locked it will now log with a "Skipped" JobNotice event instead of "Completed" when not allowed to run JobNotice. This will further prevent the possibility of old Job Notifications being produced and sent.
3/12/2019	Job Form	Sometimes while making changes to two jobs at the same time, one job would incorrectly prompt whether to create a new invoice.
3/7/2019	Send to TomTom GPS	When sending job address to TomTom, the device would sometimes map to a near but incorrect location. This was due to the use of a specific geocoder service. Removed the specification of a specific geocoder so TomTom can decide the best one to use.
RELEASE 1.9.700.11 3/5/2019
3/5/2019	Calls Report, Vendor List Report, Open Payables Report	When exporting to Text or XLS Data file while previewing the report, some data would be missing from the file. Export files created directly from the report criteria selection screen would have contained all data.
3/3/2019	AR Billing Account Detail	In order to allow Ctrl+C to be used for copying text, the keyboard shortcut for 'new carbon copy location' has been changed from Ctrl+C to Alt+C. Alt+A will now focus the account number edit box. Previously this was Alt+C.
2/28/2019	Job Cost Analysis Report	Added an option to include adjustments for value of visits performed and for value of maintenance agreements sold with future visit obligations.
RELEASE 1.9.700.10 2/21/2019
2/15/2019	Logon	When changing password at logon, the event log would previously not record the username. It was in the event description, but not in the UserName column.
2/14/2019	Call Center (Dispatch)	Miscellaneous performance improvements
2/13/2019	Invoice Item Costing	On the Labor cost tab, the Reported Hours field was not being used and has been hidden.
2/12/2019	Employee Setup form	After saving a new employee photo, it would appear to revert back to the previous photo until closing and reopening the form.
2/11/2019	Refrigerant Manager	Fixed "+" and "-" weight change values in transaction view not showing consistently as shown in the transaction report.
2/5/2019	Invoice List Report, Sales Invoices report, Jobs Taken/Booked report, Calls report, Open Receivables report, AR Aging report, Receivables Manager (Invoices View), Invoice Manager	Added Customer PO Number
2/1/2019	Reports (Timecard Report, etc.)	Fix check boxes printed on report not outputting correctly when exported to PDF.
RELEASE 1.9.700.9 2/1/2019
1/30/2019	Emailing Reports	Use Comm Class 'Billing' for emailed proposals instead of the generic 'Reports' Comm Class Use Comm Class 'eOrder' for emailed purchase orders instead of the generic 'Reports' comm class Include the purchase order number in the subject for emailed purchase orders
1/28/2019	Agreement form	When editing payment method, under certain circumstances, the credit card on file for the billing account was not showing up in the lookup.
1/24/2019	Google Maps	Fixed "The data types varchar and text are incompatible in the equal to operator" error in SWMaps when the company address in SuccessWare21 is not sufficient to produce a valid geocode.
1/23/2019	Location Documents / Dropbox	When opening a customer and a dropbox error happens to occur the error dialog will no longer be stuck in the background services list.
BETA RELEASE 1.9.700.8 1/24/2019
1/23/2019	Employee setup	Employee email and pager email fields can now accept up to 150 characters (previously was 50).
1/23/2019	Call Center (Dispatch)	Performance improvements, Daily Call (horizontal call) View - Eliminated unnecessary processing that was occurring when clicking or right clicking on a call in the unassigned area that had already been selected. This was interfering with certain operations, such as delaying when a drag operation could be started. - When selecting a call or assignment, the cursor now changes immediately as a visual indicator that processing is occurring. Previously there was a short delay before the SQL hourglass cursor would appear briefly.
1/22/2019	General	Added filename to the error message when a file download fails.
1/21/2019	KPI Report	Corrected the rounding issue when printing a KPI trend dataset Display drill down links when printing a KPI trend dataset Correct drill down formatting of Location ID's and other integers
1/21/2019	KPI Manager	Display the error message if KPI updates fail to download.
BETA RELEASE 1.9.700.7 1/18/2019
1/16/2019	Call Center (Dispatch)	Performance improvements - In the Daily Call (horizontal call) view, unnecessary was occurring when clicking or right clicking on a call or assignment that was already selected. This was interfering with certain operations, such as delaying when a drag operation could be started. - In both the Daily Call (horizontal call) view and the Daily Assignment (vertical call) view, when selecting a call or assignment, performance has been improved in the process of finding employee qualification matches for the call and drawing the image for the match.
1/15/2019	Add-on Manager	Fixed a bug that could cause a SWAPI add-on to report ‘not enabled in the Add-on Manager’. Fixed a bug that could cause the system to think that it continually needs to download add-on updates. When the importing of published add-on errors, we are now logging the error message as additional info.
1/7/2019	Purchase Order	When using larger text sizes, the Total column would sometimes be cut off due to an improperly sized Unit column. Fixed bug that would prevent the description column from expanding during the editing of a line item when using large text sizes.
1/7/2019	Call Taking	Added right-click menu option to copy the selected text from the script.
BETA RELEASE 1.9.700.6 1/4/2019
1/3/2019	Sales Tracking Report	Changed 'Quoted By' (invoice's salesperson) filter to 'Estimated By' (job sales summary's estimated by).
1/2/2019	Agreement	In Agreement, Visit Values, the Revert to Agreement Values option would not update the values and would leave the Visit Values form inoperable.
12/27/2018	Happy Check Report	Added radio button group to select between including only completed jobs, only not completed jobs, or all.
12/18/2018	Payment Processing	Implemented additional event logging in the case of processing errors.
12/18/2018	Agent Manager	Setting up the agent password and enabling companies in the agent manager was not enabling the add-on. The third party connection attempt would fail with "Cannot connect, SuccessWare add-on not enabled”.
12/17/2018	Refrigerant Manager	Fixed the right-click menu Filter sub-menu captions that were displaying "error" or other incorrect text. The right-click menu View sub-menu was not always showing the selected view properly.
12/17/2018	Video Links	Added video links for Refrigerant Manager and Campaign Management.
12/17/2018	General	Prevent failures in startup if the download of add-on definitions raises an error. If for some reason the download and import does not complete then the system will use whatever preexisting setup is available.
12/14/2018	Call Center (dispatch)	Fixed bug that would occur when the SuccessWare21 toolbar was positioned on the second monitor of a dual monitor configuration. The dispatch form was opening on the 1st monitor in 800x600.
12/14/2018	General	The new setting was not always saving when switching monitor SuccessWare21 toolbar is displayed on.
12/14/2018	General	Fixed customer chain forms (Job, Invoice, Agreement, etc.) not positioning properly under the customer form when using multiple monitors in a vertical configuration.
12/12/2018	Grid Reports (from managers, etc.)	Selecting more than 16 fields for Sort By (Group By) would often result in an 'Access violation' error or a complete crash of SuccessWare21. A maximum of 16 sort or group fields is now allowed.
12/11/2018	Grid Reports	Modifying and removing fields from the Group By would sometimes incorrectly clear out all of the Sort By instead of rebuilding it to by consistent with the Group By.
12/11/2018	AR Transactions report	In the main transaction information and allocation detail, added Invoice Type (Job, Project, Agreement, Counter Sale) for INV and N-INV type receivables. Department will also now be displayed for negated receivables where applicable
12/10/2018	Purchase Order and Receipt/Vendor Invoice	Added warehouse Bin No to the grids in the Purchase Order and the Receipt/Invoice forms.
12/10/2018	Receiving Ticket/Completed Receipt report	Warehouse Bin No was not printing when the item had been split.
12/7/2018	General	For LAN hosted companies using the SW21 API, PCI compliance scans might have failed on port 2143 with the message 'Internal IP address or network name disclosure via SSL certificate'.
BETA RELEASE 1.9.700.5 12/4/2018
12/4/2018	Printed AR Invoice	Long job numbers may have overlapped with the contract number field label. Shifted these fields to allow more space for the job number.
11/30/2018	AR Invoice	When posting agreement invoices and an invoice failed to post, error messages would sometimes be suppressed. Added code to allow error manager to handle and display these errors.
BETA RELEASE 1.9.700.4 11/29/2018
11/29/2018	Initial Beta Release