Concept
Guides and Additional Documentation
· Proposals and Multiple Quotes - SuccessWare®21 now includes a feature in which several sales quotes may be combined into a single proposal to be presented to the customer. You may find this feature useful if you frequently offer your customers a choice between various options. For more information, click here.
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DATE |
MODULE /
FORM |
DESCRIPTION |
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RELEASE 1.9.300.34 7/7/2017
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7/7/2017 |
General |
Since 1.9.300.33, sometimes there would be
a screen flash when mousing over controls with pop
up hints. |
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RELEASE 1.9.300.33 7/6/2017
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6/29/2017 |
Inventory Transactions report |
Added 'Transaction Sequence' as a sort option.
This will sort the records in the order that they were
posted to the system. This can
be useful when trying to analyze average cost changes over time. |
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6/26/2017 |
Job Notifications |
Fix Job Notification Service double start issues
after switching companies. |
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6/26/2017 |
Opportunity Manager |
Since 1.9.300, editing the salesperson in
the Edit Notes panel of the Opportunity Manager was not working correctly.
The change would appear to save, but would revert to the previously assigned
salesperson after the opportunity manager was closed and reopened. |
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6/22/2017
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Quote
Manager |
Added
the option for Grid Report for each of the views - Quote, Proposal, and
Template |
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6/20/2017 |
Job Finalize |
Made change to prevent the job finalize form
from counting items on a quote associated with the job as parts requiring
verification |
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6/19/2017 |
Agent Messages |
Added messages for job progress change
notifications in support of the PulseM integration. |
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RELEASE 1.9.300.32 6/8/2017
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6/8/2017 |
Sales Summary |
When printing a multi-option proposal using
Style B, |
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6/6/2017 |
General |
Updated Open SSL dll's
to 1.0.2L in order to fix the “SWEET32” vulnerability in SWAPI during PCI
compliance scans. |
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6/6/2017 |
Billing Account History, AR Invoice Form |
Fixed significant delay that would occur
when opening billing accounts will a large amount of history. The same delay
also affected invoice posting time. |
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6/2/2017 |
SWAPI |
Added
two fields to InvoiceChangeQuery, |
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526/2017 |
Customer Form |
-When copying the customer's phone number
to the clipboard (for capture by external third party applications), there is
now a feature that allows a prefix to be inserted in front of the phone
number. This can help a third party that monitors the clipboard identify
which clipboard entries are meant for them and which are not. To set up a
prefix for phone numbers copied into the clipboard, select the "21"
Main Menu > Setup > General > Call Taking tab. |
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5/30/2017 |
Renewal
Notice |
Fixed
bug that would cause equipment covered to overlap with payment stub when
there were very many lines in the equipment covered by the agreement. |
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5/25/2017 |
AR Statement |
The company logo was not printing on the
balance forward statement when the option had been selected
to print logo on statements. The open items
statement was working correctly. The logo option can be set in company setup. |
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5/17/2017 |
Inventory – posting transactions |
Fixed bug that was preventing the error
message 'Could not end general ledger transaction' from showing if it had
occurred. |
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RELEASE 1.9.300.31 5/4/2017
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5/3/2017 |
AR Invoice |
Removed extraneous space that started showing after the last line item on the printed invoice since the 1.9.300 release. |
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5/3/2017 |
KPI’s |
Updated drill down procedures to properly sort the metadata Column ID’s. This was affecting the A2K dashboard. |
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5/3/2017 |
AR Retainage Transaction Report |
A new Retainage Transaction Report is now available in the Report Gallery under AR Invoices. |
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RELEASE 1.9.300.29 4/25/2017
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4/25/2017 |
Payroll reconciliation import (ADP state and local tax codes) |
ADP Payroll Service 2007 (with state and local tax codes) is now properly configured to accept a standard comma-separated .csv file for import. |
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4/24/2017 |
Billing Account History, AR Invoice |
Since the release of 1.9.300, opening billing account history or posting invoices could be extremely slow when the billing account has a large number of historical receivable records. |
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4/21/2017 |
QuickStart – Company Setup |
Fixed bug that was causing the error 'Field 'PrintCompanyLogoOnReports' is of an unknown type' when setting up company information for the first time on a new installation. |
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4/21/2017 |
Sales Lead Tracking Report |
Added Quote$ back into the report (we lost the column with the 1.9.300 release). Added checkbox fields to exported text or XLS data files. Fixed orders of columns in text and XLS data files. |
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RELEASE 1.9.300.28 4/12/2017
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4/12/2017 |
Job Form |
When converting an opportunity into a sales lead job from the Opportunity Manager, if you tried to save the sales job once without entering a lead source (required entry), when you tried to save again after entering the lead source, a 'Cannot lock record' error would occur and the new job was not able to be saved. |
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RELEASE 1.9.300.27 4/12/2017
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4/12/2017 |
QuickStart - Employees |
Attempting to add employees in Quickstart would result in the error "Ancestor for 'GroupBox3' not found". |
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RELEASE 1.9.300.26 4/11/2017
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4/11/2017 |
Job Summary (tabbed) |
When opening the job summary and the visit value had been modified to be something other than the amount calculated from attached visits and the job was still in progress (call not completed), a 'cannot focus a disabled or invisible window' error would occur and the job summary would not open. The error was not occurring when using the job summary after the job had been completed/closed. |
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RELEASE 1.9.300.25 4/5/2017
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4/3/2017 |
Job Scorecard |
Fixed bug that prevented no-charge jobs from getting a zero (non-NULL) value in Total Job Value when using tabbed summary, which prevented these jobs from being counted in the scorecard report. |
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3/30/2017 |
SWAPI |
On occasion all message forwarding would stop, apparently due to hung http services on Annie Unplugged. SWAPI message forwarding would wait forever for that one message delivery session and never deliver any subsequent messages until the SWAPI service was stopped and restarted. A 60 second timeout was added in order to prevent this situation. |
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3/29/2017 |
Company Setup |
Added checkbox that controls whether the billing email will print on invoices, renewal notices, and statements. |
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3/29/2017 |
Proposal Printing |
There is now an option to print an acceptance signature line on proposals and proposal templates. The acceptance signature line can be enabled to show beneath Note 1, Note 2, or Note 3. The default value for new proposals or new proposal templates can also be configured in Company Setup. |
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3/28/2017 |
Location Form, Job Form |
Lead Source and Lead Source Type are now required when creating a new location or a new job. |
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3/27/2017 |
Sales Summary |
Previewing/printing a proposal that has no options resulted in the error... "Multiple-step OLE DB operation generated errors. Check each OLE DB status value, if available. No work was done.“ There is now a message dialog informing that the proposal has no options. |
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3/14/2017 |
SWAPI |
SalesSummaryUpdate, SalesSummaryByIDUpdate - automatically set follow up status (Follow Up - Y/N) based upon whether the quote was sold or not. If quote was sold, then no follow up necessary (IsDoneSales=True). Otherwise set for follow up (IsDoneSales=False). |
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RELEASE 1.9.300.24 3/13/2017
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3/10/2017 |
SWAPI |
Since 1.9.300.20 when using JobSummaryUpdate for a sales job, the workdone submitted was no longer updating the quote for the sales job. This has been corrected. |
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3/10/2017 |
Job Form |
Attempting to use the Visits option from the right-click menu for a closed job would result in 'Cannot focus a disabled or invisible window' error. The job must now be re-opened prior to modifying visits. |
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3/9/2017 |
SWAPI |
In AssignmentQuery, CustomerQuery, etc., increased the maximum number of visits returned from 5 to 12. |
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3/8/2017 |
Call Center |
When scheduling visits from the visit grid in the call center and filtering for unscheduled visits, after scheduling a visit focus was returning to the top of the grid. Focus will now stay at the position the scheduled visit was in the grid. The same would occur when scheduling a call from the calls grid and viewing unscheduled calls. |
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3/7/2017 |
Employee Setup |
The work biography tab now includes the biography URL and review URL data entry including the ability to specify friendly hyperlink text for the specified URL's. When using the "tech review" macro for Job Notifications the Review URL data will be used instead of the biography URL data. |
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3/7/2017 |
Job Notifications Email Templates |
A new "tech review" macro can now be used to output tech info for closed calls. When using the "tech review" macro the employee setup review URL will be used instead of the biography URL. The "tech info" macro will no longer display the grid lines and missing URL's will not show a blank box underneath the tech. The "tech info" image will no longer be blank but when the tech image is missing a placeholder image will display instead. |
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3/7/2017 |
SWAPI |
Added validation that prevents the submission of ARPaymentUpdate to an invoice that is adjusting but still has a posted, reconciled payment. |
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3/6/2017 |
AR Invoice, AR Statement, Agreement Renewal Notice |
Added billing customer email address. |
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RELEASE 1.9.300.23 3/3/2017
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2/28/2017 |
Job Notification |
Allows sending dispatch message prior to actually dispatching the call by using manual Customer Notification in the Call Center. This can be useful when you know that the technician is very close to the job location and would likely arrive before the customer saw the dispatch notification email if it was not sent until the technician was dispatched. |
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2/27/2017 |
AR Invoice |
Tax exempt invoices with taxable line items will now show the tax code and zero tax amount in the invoice totals. |
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BETA RELEASE 1.9.300.22 2/25/2017
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2/25/2017 |
SWAPI |
Since 1.9.300.20, JobAdd
requests would fail with the error… "Unexpected failure; 1 error(s) occurred while applying updates (JobSDM.cdsProject). [Cannot insert duplicate key row in object 'dbo.Job' with unique index 'CM_OpportunityIDSales'. The duplicate key value is (<NULL>)] (jsdm1)" |
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BETA RELEASE 1.9.300.21 2/24/2017
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2/23/2017 |
SWAPI |
Since 1.9.300.20, when a Follow Up Date was not submitted with a JobSummaryUpdate request, the following error was occurring… "Unexpected failure; 1 error(s) occurred while applying updates (unnamed dataset, owner=JobSDM). [<Unknown dataset>: Could not convert variant of type (Null) into type (Double)] (cdm12)" |
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2/22/2017 |
Sales Lead Tracking Report |
Sorting by 'Sold Date' would cause an error of 'cdsMain: Field 'SaleDate' not found' |
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2/20/2017 |
KPI Reports |
Corrected the KPI Report so that the dataset names stays on the same page as the data. |
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BETA RELEASE 1.9.300.20 2/17/2017
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2/16/2017 |
Sales/Job Summary |
For non-sales jobs which have as Estimate Given, there was a conflict between the follow up for the job opportunity vs. the follow up for the sales estimate. The conflict has been corrected and follow up for both opportunities can now proceed independent of each other. When using the old non-tabbed job summary / sales summary forms, there was an issue where the Sales Person on the job and invoice created from a sales job sales summary was being left blank. |
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2/16/2017 |
SWAPI |
New commands for querying and updating Sales Summary information have been created – SalesSummaryQuery, SalesSummaryUpdate, SalesSummaryByIDQuery, SalesSummarybyIDUpdate. These commands can be used on sales jobs, or on sales summaries for estimated enabled non-sales jobs. Click here for more information |
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2/10/2017 |
Job Notifications |
Techinfo (bio/picture) can now be included on job notification templates other than templates intended for dispatch notifications. |
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2/8/2017 |
SWAPI |
In JobSummaryUpdate, validation of the Is No Charge setting was incorrect when submitting the Total Job Value field breakdown. The request was being rejected if Is No Charge was submitted equal True and the Total Job Value was zero. The validation now is based upon Invoice Total instead of Total Job Value. A Total Job Value could be non-zero when the job had a no charge invoice. |
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2/8/2017 |
General |
The error 'A component named StdBtn9 already exists' would occur when quick switching between companies by right-clicking the “key” button and one of the companies had current agent notifications and the other did not. |
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BETA RELEASE 1.9.300.19 2/2/2017
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1/31/2017 |
Database Maintenance Utility |
(LAN users only) Fixed progress bar so it will more accurately indicate total progress. |
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1/25/2017 |
Purchasing Wizard |
Lists created from templates will now default to showing in the order the items were originally entered, rather than by item number, in order to match the order that items on the purchase orders are being created. |
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1/25/2017 |
SW21Keys (Caller ID) |
The macro CIDA was added to allow street address to be passed into SW21Keys. This is the same as the existing CIDG macro however the street parameter is at the end but prior to the optional DNIS parameter. |
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1/24/2017 |
SWAPI |
LocationInfoUpdate, AccountInfoUpdate. When updating an email address for a location or billing account, if the No Email box had been set to True it would have remained that way. NoEmail box will now be set to false when updating email address. |
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1/5/2017 |
Call (Dispatch) Center |
Fixed date that was showing up in wrong place in Call Calendar. |
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BETA RELEASE 1.9.300.18 1/5/2017
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1/3/2017 |
Inventory Manager |
Added a right-click menu option in the Warehouse view to clear selected default warehouse which will cause the Transaction view to show “All Warehouses” by default. |
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1/3/2017 |
Purchase Order, Vendor Invoice |
Changed the display of “<NO DEFAULT>” warehouse to read “<NO PRIMARY>” when no primary warehouse has been selected in order to avoid confusion with the default warehouse that can be selected for the Transaction view of the Inventory Manager. |
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BETA RELEASE 1.9.300.17 12/23/2016
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12/22/2016 |
Job Summary (tabbed) |
Fixed bug that was preventing the editing of follow up notes after the job was completed. |
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12/20/2016 |
Invoice Manager |
Error "Field 'IsSaleEst' not found" error would occur when opening Job Summary from the Invoice Manager. |
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12/15/2016 |
KPI Drill Down |
Corrected the start date formula when drilling down into a monthly trend dataset when the number of days in the reporting month is less than the number of days in the prior month. |
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12/14/2016 |
Comm Center Configuration |
Added Job Class as available field for paging. Fixed the display of proper captions based on whether employees or job info are being configured. |
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12/14/2016 |
Purchasing Wizard |
The V column in the generated item list was sometimes indicating that an item was being purchased from the primary vendor when the item was not yet assigned to a vendor. |
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12/7/2016 |
Call Taking |
In the agreement lookup menu, added an Expired Agreement sub-menu to separate active from expired. The menu also now explicitly identifies perpetual agreements. |
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12/6/2016 |
Printed Checks |
Changed formatting to remove space between '$' and the amount on check stubs. |
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12/6/2016 |
Project Form, Billing tab |
Repositioned XCharge button so it would not cover payment method Fixed bug that would cause the error 'SWDataSource"datBillInfo": Failed to apply updates' when changing and saving the bill info more than once. |
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12/6/2016 |
Communication Dashboard |
Will no longer popup on the user because of an error when the user is in the middle of data entry. Communication dashboard icon is now fixed on the left side accessible anytime. If an error message occurs while the user is busy it will flash the icon red letting them know to open the dashboard. If the user does not open it, it will automatically open after 30 seconds of user idle time. New form menu option at the top called "Review". It contains additional menu items: "Messages..." (to open message review), "View Events: Job Notice", and "View Events: Error" |
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BETA RELEASE 1.9.300.16 12/5/2016
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12/2/2016 |
Purchase Order - eOrder |
Added Unit of Measure to eOrder XML. There is now an option to send the eOrder XML PO as an XML attachment instead of the current method of sending XML in the email text body. |
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12/1/2016 |
Job Summary (tabbed) |
Moved invoice related check boxes from the Job Info tab to the Invoice Info tab Combine remaining fields from Job Info tab with the Notes fields into a Job Info/Notes tab. Other tabs renumbered. Fix behavior of No Charge check box. It was clearing Total Ticket but not any of the total ticket component values throwing the Total Ticket calculation out of balance. Selecting No Charge now clears Invoice Total and Value of Agreement Sold instead of Total Ticket. Selecting No Charge continues to clear Money Count, Add On Count, Add On Amount, Billable Hours, and Amount Collected. When No Charge is checked, there is now a prompt to the user before clearing the invoice related amount fields. When No Charge is checked, after clearing invoice related amount fields, instead of disabling them, they will remain enabled, but if non-zero values are subsequently entered, No Charge is automatically unchecked. |
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11/30/2016 |
AR Invoice |
Retainage withheld amounts on a project opening balance billing entries were being excluded when calculating the balance available to bill for a job/phase on an invoice item (Line Item Retainage). Some labels and buttons were overlapping the window border on the Invoice Retainage Setup form. |
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11/29/2016 |
SWAPI |
PricebookItemQuery now allows optional input for LastUpdated or LastUpdatedUTC which is LastUpdated in UTC format. One of these two values are required. Only supply LastUpdated or LastUpdatedUTC not both. PricebookTaskQuery now allows optional input for LastUpdated or LastUpdatedUTC which is LastUpdated in UTC format. One of these two values are required. Only supply LastUpdated or LastUpdatedUTC not both. |
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11/29/2016 |
KPI Manager |
KPI datasets 'Backlog - Today' and 'Backlog - Tomorrow' have been renamed to 'Backlog - Next Day' and 'Backlog - Day After Next' respectively. |
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11/28/2016 |
Printed Proposal |
Eliminated extraneous blank space at the top of a page between the end of the line items and the report notes. Added page numbers. |
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11/23/2016 |
SWAPI |
SWAPI commands (JobPunch, etc.) will no longer flag a Job for Job Notification when there is no email address for the location. Instead a JobNotice event will be logged. |
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11/18/2016 |
SWAPI |
Added JobProgress field to JobQuery response. |
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11/15/2016 |
Detect and Fix Corrupt Employee Bio Text |
Employee Manager When opened will detect if any employees have corrupted biography text and open a report if any found. The report will include information about the employees with bad bio text and also include instructions for correcting the problem. Job Notification When sending a Job Notification, when a bad biography text from data corruption or invalid characters is detected, the Communications Dashboard will notify with a warning. The warning can be displayed in the Communications Dashboard Message Review error tab. Employee Setup When opening an employee, or scrolling between employees, it will detect if the employee has issues with the biography text being corrupted or containing invalid characters. When editing an employee, if biography text was detected as being corrupted or containing invalid characters, the program will prompt the user and attempt to auto-correct the data. |
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11/15/2016 |
Pay Bills (Payables) |
Fixed bug that would prevent check amount from calculating when form opens and the first record is tagged for payment |
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11/15/2016 |
Reports |
Changed how the report duplex setting is initialized so that it now reads from the user’s preference that has been set up in printer preferences. |
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11/15/2016 |
AR Transactions Report |
Fixed bug that would erroneously exclude allocation records that were identical to each other – i.e. same type, item date, and amount. |
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11/15/2016 |
Pricebook Pricing Setup – Tasks |
Unsaved changes to a tier will now save when using the form’s Save action/button (previously unsaved tier changes were being discarded). |
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11/15/2016 |
Stock Valuation Report |
Changed Qty on the report to show 4 decimals of precision. |
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BETA RELEASE 1.9.300.15 11/15/2016
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11/14/2016 |
Call (Dispatch) Center |
On rare occasions, “invalid pointer operation" and repeating “access violation” errors would occur after having encountered an error after picking a date from the calendar popup. |
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11/14/2016 |
Agreement |
A tax code field and dropdown have been added on the Agreement Form. Setting this field is optional. It is only necessary if the tax code needs to be different for agreement billing invoices from the tax code used other invoices. If tax code is not set on the agreement, the tax code from the location will be used when agreement billing invoices are being generated. |
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BETA RELEASE 1.9.300.14 11/8/2016
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11/8/2016 |
Proposal Template |
Since 1.9.300.12, an access violation error would occur when attempting to add an option or reordering options on a proposal. |
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11/8/2016 |
Sales Summary |
Added a warning if Estimate By is not the primary technician or a sales person on a quote. |
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BETA RELEASE 1.9.300.13 11/4/2016
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11/3/2016 |
Job Summary |
After confirming edit mode for a closed job, notes still could not be modified. Validate when Quote/Proposal Given is checked but no sales information was entered. |
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11/3/2016 |
Sales Summary |
After confirming editing for a closed job, notes still could not be modified. The notes could not be scrolled in the summary for a closed sales job. Corrected issue where the form would fail to validate Estimate By properly in the sales summary for a non-sales job. |
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11/3/2016 |
Grid Report |
Fixed bug that would cause Successware to shut down when the grid report included a memo field, such as AddlInfo in the Event Log. |
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11/2/2016 |
Job Summary (tabbed) |
Fixed bug that would allow opportunity information to be edited even after sales lead job was created. Fixed the “can’t focus control error” when not on the tech credit tab but the tech credit tab fails validation. |
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10/31/2016 |
Printed renewal notices |
Since 1.9.300.x, a 2nd blank page was printing for renewal notices. |
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10/31/2016 |
Opportunity Manager |
Since 1.9.300.x, in the Opportunity Manager when using the tabbed job and sales summaries and opening a sales lead opportunity (sale summary), the job summary form opened instead of the sale summary. |
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10/28/2016 |
Call Center (dispatch) |
Fixed problems displaying the Call Center on systems with multiple monitors when the monitors are arranged in a vertical alignment in windows screen resolution setup. |
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10/28/2016 |
Payment History lookup |
Payment information would sometimes be recorded on or copied to quotes on sales jobs which would then have shown up inappropriately in payment history lookups. |
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10/28/2016 |
Job Summary Analysis report |
Added the complete Job Value breakdown - Invoice Total, Agreement Visit Value, Service Charged To Agreement, Service Charged To Warranty, and Agreements Sold Value – plus Reporting Job Class to the report. The Report can now be filtered and sorted by Reporting Job Class. |
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BETA RELEASE 1.9.300.12 10/27/2016
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10/25/2016 |
Sales Lead Tracking Report |
Corrected the Number of Leads calculation when viewing the report for non-sales jobs. Added Primary Employee column to the report, useful when the sales lead is due to a proposal/estimate given while on a non-sales job. |
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10/25/2016 |
Call Progress |
In the prior version, 1.9.200.x, you could enter employee completed time, go to job summary and make entries, then return to call progress and save it all. Since 1.9.300.x, the Job Summary button was disabling as soon as you started to enter any time. The 1.9.200.x behavior has been restored. |
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10/25/2016 |
Job Summary/Sales Summary |
Cleaned up some editing quirks related to Save/Undo/Close actions. Eliminated unnecessary “you must save” dialog boxes. |
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10/25/2016 |
Sales Summary |
Display the sale summary information when first opening rather than the proposal information. Allow scrolling through work suggested notes to see and/or modify the notes for any quote for the job. |
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10/18/2016 |
Employee Time Card |
Fixed bug that caused calendar to open near the bottom of the screen when calendar button is clicked. |
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10/14/2016 |
1099-MISC report |
Updated for 2016 1099-MISC and 1096 forms. |
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10/13/2016 |
Communications: Job Notifications |
It is now possible to use Portable Network Graphics (.png) in Job Notifications email for Tech images and Company Email Logo. |
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10/13/2016 |
Account Register - Export Checks |
Added a check export format option for Wells Fargo Positive Pay. |
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BETA RELEASE 1.9.300.11 10/12/2016
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10/12/2016 |
Employee Setup |
Employees could be inadvertently set active/inactive by typing the letter 'a' when focused anywhere in the form where text is not being entered into a data field. |
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10/12/2016 |
Employee Setup |
Since 1.9200.47, changes to employee bio image was not refreshing and/or saving to the database. |
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10/10/2016 |
Project Form (Setup) |
Fixed bug that would cause an error when choosing a contract date and no other information was being changed. |
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10/10/2016 |
Project Manager |
Added Contract Date column to the grid. |
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BETA RELEASE 1.9.300.10 10/10/2016
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10/05/2016 |
Proposal Report |
Corrected the error when printing proposal
options with a description longer than 255 characters |
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10/5/2016 |
Vendor Invoice / Receipt |
Fixed bug that would sometimes cause a floating point error when editing a quantity if the quantity was greater than 1,000 and had the comma in it for display formatting. |
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10/4/2016 |
SWAPI |
ARInvoiceUpdate, LocationInfoUpdate - Fixed problem with long descriptions and memos could cause access violation errors and occasionally crash the SWAPI service. |
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10/4/2016 |
Employee Setup |
Fixed bug that prevented employee bio text modifications from being saved properly. |
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9/30/2016 |
Printed Invoice |
Fixed a bug where an extra page would print
for all invoices. |
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9/27/2016 |
Agreement Manager - Visits Due |
Added equipment age as column in the grid.
User can select to show oldest at the location or the oldest covered by the
agreement. |
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9/27/2016 |
Visit Manager (Dispatch board) |
Added equipment age as column in the grid.
User can select to show oldest at the location or the oldest covered by the
agreement. |
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9/27/2016 |
Visits Due by Month Report |
Added Equipment age filter that will
display equipment age. Also allows user to filter based on the age of equipment
and to choose whether the age is the oldest at the location
or the oldest covered by the agreement. |
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BETA RELEASE 1.9.300.9 9/29/2016
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9/29/2016 |
Job Form |
Since 1.9.300.7, “Invalid class type cast”
error was sometimes occurring when using shortcut keys to perform actions in
the form. |
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BETA RELEASE 1.9.300.8 9/28/2016
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9/27/2016 |
General |
Since 1.9.300.7
the icon for SW21 was missing and reverted back to the Windows default icon. |
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BETA RELEASE 1.9.300.7 9/20/2016
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9/20/2016 |
Initial Beta Release |
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