SuccessWare21®

Version 1.8.6.x

Concept Guides and
Additional Documentation

What’s New 1.8.6

Fixes 1.8.6

What’s New / Fixes 1.8.5

Latest Build: 1.8.600.25; 8/8/2014

What’s New in 1.8.600.23

·         Project Invoices / AIA Application Number

o    The application number being printed now shows in the AIA report print dialog.

o    The AIA Application Number has been added to the Project Billing Grid for reference.

o    An option has been added to the Project Billing Grid that will allow starting with an application number other than zero which can be used in the case of open balance projects.

o    A “Fix” option has been added to the Project Billing Grid that will allow the AIA application number sequence to be rebuilt in case they had been generated out of sequence.

What’s New in 1.8.600.15

·         Email Setup –Users on the ASP are no longer required to use the ASP email server for sending email or email pages.  A checkbox has been added to the email setup form that will allow the server configuration to be enabled for editing.

What’s New in 1.8.600.10

·         Vendor Change Approval – SuccessWare®21 has the ability to be configured to require approval from a second separate user for any changes made to a Vendor.  This can help to prevent unintentional or malicious changes to a vendor’s information, including information about which bank accounts to use when sending payments to the vendor.  For more information on this feature click here.

What’s New in 1.8.600.9

·         Lead Source Types – SuccessWare®21 has a feature for categorizing Lead Sources called Lead Source Types.  Lead Source Types will allow you to group related Lead Sources (such as direct mail campaigns or radio ads) for reporting purposes. For more information on this feature click here.

·         Payroll: Employee Batch Overtime Calculation and Verification Within the Payroll Manager, in the Period Review section where all employees for a period are listed, you can perform the following process on all employees in a batch.  If you have many employees and you have already verified all their payroll information, using the batch operation can speed up your payroll process.

In the Period Review right-click popup menu you will find an "All Employees..." submenu option where you can perform the following operations on all employees at once:

o    Calculate Overtime

o    Verify

o    Unverify

·         Payroll: Pay Base – Pay bases can now be split among multiple technicians on the job.  Plus, pay bases can now be imported into payroll as piecerate wages avoiding duplicate manual entry. For more information on pay bases and importing into payroll click here.

·         AR Invoice: Importing Miscellaneous Wages – Similar to importing timecard labor, miscellaneous wages can now be be imported onto invoice cost.  When payroll is activated, miscellaneous piecerate wages can be imported as labor cost, and commissions as miscellaneous cost. For more information on this feature click here.

·         Event Logging The following events are now posted to the SuccessWare21 event log. This is a change in the event log only and does not require any process change to implement.

o    AR Post Batch - This event is posted from the Agreement Manager when a user posts invoices in batch.  

o    Register Account Reconciliation - This event is posted from the Account Register / Reconcile screen when a user reconciles a register account or undoes a reconciliation.  

o    PB Price Change - This event is posted when the price of any parts, labor, misc, or task item changes.  This can occur when the item is modified or from the pricebook when prices are updated.

o    Project Percent Complete - This event is posted from Work in Progress: % Completion screen when the percentage complete is modified and applied.

o    AR Invoice Voided - This event is posted when a AR Invoice is voided. 

o    Merge/Delete Billing Account, Merge/Delete Location, Merge/Delete Vendor - These events are posted when either a Billing Account, Location or Vender Merge/Delete operation takes place.

·         Third Party Contracts and Claims – SuccessWare21® now has the ability to keep track of third party protection plans or whole home warranties.  The ability to enter and track a claim number for service against third party contracts has also been added.  For more information on this feature click here.

 

What’s New 1.8.6

Fixes 1.8.6

What’s New / Fixes 1.8.5

Fixes made in 1.8.6.x

DATE

MODULE / FORM

DESCRIPTION

 

RELEASE 1.8.600.25  8/8/2014

 

8/8/2014

AR Invoice

Line item retainage can now be a negative number in order to reduce retainage for credit line items.

 

 

RELEASE 1.8.600.24  8/6/2014

 

8/5/2014

Report Gallery

The "M"arketing icon was missing from the Warranty List report.

 

 

8/4/2014

Payables Manager

Include inactive vendors in the Accounts view, inactive vendors are filtered out by default. Prior to this change, when using the vendor approval feature, it was not possible for an approver to find and approve a vendor modification that included reactivating a vendor.

 

 

8/1/2014

ACH Payments

When making ACH payments and emailing remittance to vendor, the vendor check memo is now included in the body of the email.  Some vendors will not accept ACH payments unless the account number with the vendor is referenced.

 

 

8/1/2014

Check Register Report

Added the ability to filter down to miscellaneous receipts/payments only.

 

 

8/1/2014

Sales Invoice Items Report

Under the pay base report option, added an additional option to suppress zero employee pay base splits.

 

 

8/1/2014

Vendor Details

When using the vendor approval process, changes to CC Export Enabled were not being saved.  Also, a change in payment queue to Credit Card was displayed in the pending changes review as Credit (but was still being updated properly when changes were accepted).

 

 

8/1/2014

Vendor List Report

When using the vendor change approval process and running the report by Last Approved, vendors approved on the last date of the form/thru date range were being excluded from the report.  Cleaned up modified and approved date values. No time is stored for consistency.

 

 

8/1/2014

Vendor Invoice

On occasion, on a receipt/invoice created from a PO, a line item might have showed a job number, but the job links behind the scenes were not intact causing problems such as in attempting to calculate project invoice retainage.  The problem would occur if the PO had a job number in the header, but a line item on the PO did not.

 

 

7/31/2014

Sales Invoice Items report

There was a large block of empty space in the middle of the form, sometimes causing the bottom of the window, and buttons, to get hidden behind the task bar.

 

 

7/31/2014

SWAPI

SWAPI would allow requisitions to be created for inactive warehouses.  The lookup of warehouse by vehicle number might have resulted in the old inactive warehouse after a warehouse was deactivated and the vehicle number assigned to a new warehouse.

 

 

7/30/2014

Requisition, Return, Warehouse Transfer, Warehouse Adjustments

A flaw in the data validation routines could have caused an endless looping of validation failure messages in the case where an invalid entry had been made and Undo was selected while still focused on the control with the invalid entry.

 

 

7/29/2014

SWAPI

Make task notes available to external applications in PricebookTaskQuery response

Set task notes on invoice from task setup on invoice items submitted from the field.

 

 

7/29/2014

AR Invoice

If Employee Pay Base total was edited for a line item, the displayed pay base amount below the item grid was not refreshing to show the updated amount.

 

 

RELEASE 1.8.600.23  7/25/2014

 

7/25/2014

General

(Only when using SW21Keys Caller ID interface) If SW21Keys would fail to launch for some reason, SuccessWare®21 was also terminating.  SuccesWare®21 will now continue to run without SW21Keys.

 

 

7/24/2014

Project Invoices / AIA Application Number

The application number being printed now shows in the AIA report print dialog.

The AIA Application Number has been added to the Project Billing Grid for reference.
Changes were made in the way the next application number is generated which should reduce the probability of number sequence problems.

An option has been added to the Project Billing Grid that will allow starting with an application number other than zero which can be used in the case of open balance projects.

A “Fix” option has been added to the Project Billing Grid that will allow the AIA application number sequence to be rebuilt in case they had been generated out of sequence.

 

 

7/24/2014

Payables

Corrected a rare situation where a posted or adjusted vendor invoice could become out of sync with payables and general ledger posting for the invoice.  The correction also fixes similar discrepancies that might occur when posting (or adjusting) in other modules.

 

 

7/24/2014

Vendor Part Import

Import was failing with “access violation” errors when either option “Update prices for vendor part items” or “Add new vendor part items when necessary” was selected.

 

 

RELEASE 1.8.600.22  7/22/2014

 

7/21/2014

Cost Adjustment

Added item category and item group to the grid in Cost Adjustment Item Review.

 

 

7/21/2014

Vendor List Report

When leaving date range blank (to report all vendors), the report was not finding any vendors and reporting "Nothing to report".

 

 

7/18/2014

X-Charge

(LAN only) When SuccessWare21 is cannot determine the Domain or Network group membership it will use an alternative method to allow XCharge processing to potentially work with multiple workstations.  Even so, XCharge still requires a consistent setup across all workstations on the network.

 

 

7/18/2014

AR Invoice, SWAPI ARInvoiceUpdate

Corrected discount calculations that, due to rounding errors, on occasion would result in a discount amount that was off by a penny or so.

 

 

RELEASE 1.8.600.21  7/15/2014

 

7/14/2014

Wage Source Report

Some columns were not totaling correctly when there were timecard entries between regular and overtime/premium.

 

7/14/2014

A/R Invoice

On occasion, when posting an invoice the system would mistakenly report that 'pay base splits for one or more items have not been fully allocated at 100%' and the invoice would not post.  One situation where this seemed to occur was after adjusting a previously posted invoice.

 

7/9/2014

X-Charge

(LAN using Workgroups only) When SuccessWare21 is participating in a network workgroup it will now be possible for all the workstations in the workgroup to use X-Charge.  After installing this update, X-Charge will need to be re-activated using the XCharge Setup Wizard to recognize new settings.

 

RELEASE 1.8.600.20  7/6/2014

 

7/3/2014

Sales invoice Items Report

Group and final totals were sometimes being misreported.

 

7/3/2014

Sales Invoice Items Pay Base Report

Group and final totals were sometimes being misreported.

Added a column for the percent of the item pay base for each employee.

Added a column for the amount of the item sale attributable to each employee based upon the percentage of pay base allocated.

Identify the primary technician using an asterisk (*) in front of the employee code.

 

7/1/2014

Job Scorecard Report

Modified the report to exclude any non-tech / non-subcontractor employees.  Previously the report was showing office employees hours worked if their time is being tracked in the timecard.

Added company name to report header.

 

7/1/2014

SWAPI

Modified CompanyQuery to include fields indicating whether a company is active, and if it is enabled for the connected agent.

 

6/27/2014

Downloaded updates

(LAN only) Included the latest client install files in the updates downloaded via Check For Updates.

 

RELEASE 1.8.600.19  6/25/2014

 

6/24/2014

Vendor Invoice Form

Corrected the bug in which retainage line items were being misreported as out of balance when attempting to post the vendor invoice.

 

6/24/2014

Job Form

When creating a new job in the Job Form for a new location customer, the Lead Source Type was not being copied over from the customer to the job. This has been corrected.

 

6/24/2014

Vendor Change Approval

Corrected an issue where under certain circumstances a “permission denied” error might occur and pending changes would be discarded when attempting to approve changes.

 

6/24/2014

Lead Source Reference Book

Allow the lead source reference book to be reset for lead source type confirmation in order to apply new changes to historical data. This may be done for lead sources individually or for the entire book at once.

 

6/19/2014

Inventory

Corrected an issue that was occasionally causing the value on part tags part to become corrupted. The issue occurred on some occasions when excess parts had been purchased or requisitioned and some of them later returned.

 

RELEASE 1.8.600.18  6/17/2014

 

6/13/2014

SWAPI

In the case where the "add reference code" syntax was being used for LeadSource and the LeadSourceType assigned to the LeadSource in the SW21 Lead Sources reference book was anything other than 'Other', LocationInfoUpdate would fail with the error 'Incorrect Lead Source Type specified for Lead Source'.

 

6/11/2014

Service Location List Report

When using the Lead Source option under the Job Reference options, an error would sometimes occur indicating that the parameter aProjLeadSource was not found.

 

6/10/2014

General

Default the SW21 backdrop to "on" the first time SuccessWare(r)21 is run.

 

6/7/2014

Job Summary

Any editing of the job summary was causing any changes that had been made to the job's invoice for an alternate billing account, payment method, department, or salesperson to be overwritten to match the job even when those particular values were not even being changed on the job.

 

6/6/2014

AP Invoice List Report

Corrected the Report Total Balance values.

 

6/4/2014

Call Center

In the Daily Assignment View (vertical view) and in the Weekly Job View of the Call Center, when dark zone colors were being used, the caption on the call was difficult or impossible to see.  Captions are now displayed in a contrasting color.

 

5/29/2014

PB Item Lookup

"As Task" checkbox, window title, and 'X' button were not displaying properly.

 

5/28/2014

Item Lookup

Corrected a bug that would sometimes cause only one column to scroll on the Item Lookup form.

 

RELEASE 1.8.600.17  5/30/2014

 

5/29/2014

AR Invoice Cost Detail

Under the condition where the payroll module was activated but not payroll periods had been created yet, the program would continually query the database and a SQL hourglass would display constantly.

 

5/26/2014

Call Backs Report

Added Call Back Job Class and Type to the report

Added Job Type and Job Class filter, sort, and group

 

5/25/2014

 

Receipts

Added a feature that catches a rare situation before posting where the received (or billed) quantity for an item on a Receipt (or Vendor Invoice) doesn't match the sum of the received (or billed) quantities for the splits.

 

5/22/2014

General

Added the "SW21" text back into the optional SW21 backdrop, but with fewer repetitions than it had previously, and with less contrast against the background color.

 

5/20/2014

Job Summary Analysis Report

Cleaned up the text / XLS data file export when running the report without expanded detail and grouping (field labels had been interspersed with data)  and also added the group values to the export file.

 

5/20/2014

SWAPI

ARInvoiceUpdate would sometime fail with the error 'Standard Parts/Labor/Misc items require the DetailType to be specified' when submitting an invoice that included an item with "standard" cost detail (STDPART, STDLABOR, OR STDMISC).

 

5/17/2014

Import Miscellaneous Labor Wages / Import Miscellaneous Commissions

Updated the column headings

 

 

 

5/16/2014

Purchase Order

Include Purchase Order <ExpectedDate> in the eOrder XML.

 

5/16/2014

SWAPI

Return empty dates as empty, rather than '18991230T00:00:0000' in certain command results, including…

-       JobProgressListQuery (Scheduled, StartDate, EndDate)

-       JobProgressList2Query (Scheduled, StartDate, EndDate)

-       MessageQuery (Processed)

 

5/13/2014

G/L Setup

Under the subaccounts tab, the Activate and Deactivate buttons were not always enabled correctly. This has been corrected.

 

5/13/2014

Company Setup

The abbreviation for a State or Province will now be capitalized.

 

BETA RELEASE 1.8.600.16  5/12/2014

 

5/12/2014

Email Setup

(ASP only) Use Default Server field was not initializing properly.

 

BETA RELEASE 1.8.600.15  5/8/2014

 

5/6/2014

Email setup

(ASP only) Users on the ASP are no longer required to use the ASP email server for sending email or email pages.  A checkbox has been added to the email setup form that will allow the server configuration to be enabled for editing.

 

5/2/2014

General

Removed the (annoying) repeating "SW21" from the backdrop.  (Note: The backdrop can be turned on/off by right-clicking on the SW21 toolbar.)

 

5/1/2014

Warranty Expiration Report, now Warranty List Report

Added an option to run the report by warranty start date range.

Added option to filter/sort/group by reserve department.

Added reserve department to the report and text file output.

Re-titled report as Warranty List (was Warranty Expiration).

Cleaned up some radio button labels on the report interface.

Cleaned up some of the report filter descriptions in the report header.

 

5/1/2014

Location List Report

Added the ability to filter the report for those locations that either have or do not have a third party contract.

 

4/29/2014

Payables Manager

Added address, phone1, and remit address fields as optional fields that can be selected in the grid report for the Accounts view of the Payables Manager.

 

4/29/2014

Email Paging Fields

Added the location contract number to the available paging fields. (Re-labeled the job contract and claim number fields to accommodate location Contract No.)

 

4/28/2014

SWAPI

When creating or updating a location record (LocationInfoUpdate) and not submitting a lead source, a "data type mismatch" error would occur.

Raise error if lead source type was submitted without also submitting a lead source,  There must be a lead source when there is a lead source type.

In cases where lead source type is not submitted, only set lead source type to 'Other' when there is a lead source present.  There must be a lead source when there is a lead source type.

 

4/15/2014

Call Center

Added phone 1 thru 4 extension information into the call information display panel at the bottom of the call center.

 

4/15/2014

Location Form

-The lookup button for Preferred Emp was misplaced and hidden behind another control and not visible.

 

BETA RELEASE 1.8.600.14  4/24/2014

 

4/24/2014

Call Center

Repeated 'invalid blob handle in record buffer' errors would occur for larger companies with a large number of calls per day.

 

4/16/2014

Service Location List Report

The report heading was not showing the filter selections for Current Agreement Status.

 

4/15/2014

Pricebook Item List Report

When printing to a file from the report preview form, the report would go into an endless loop and never finish.  Note: this was only an issue when going to file from the preview form.  It would work OK when going directly to the print dialog to print to file.

 

BETA RELEASE 1.8.600.13  4/14/2014

 

4/14/2014

Project Management

An error was occurring - 'Parameter aProjectID not found' - that prevented closing projects.

 

BETA RELEASE 1.8.600.12  4/11/2014

 

4/11/2014

SWAPI

Applied the patch/update to address the OpenSSL "Heartbleed" bug.  This would affect SWAPI only and not SuccessWare21.  New SSL Certificates are also deployed with this update since it is possible that existing certificates could have been compromised.

 

4/11/2014

End User License Display Form

 

Depending upon screen resolution and font size settings, the bottom of the license display form might have been behind the task bar or off the bottom of the screen hiding the Accept/Decline/Close buttons.

 

4/10/2014

Payroll Misc Wages

Corrected the "ambiguous field" error that occurred in the Miscellaneous Wage Manager when clicking on the grid column titles to sort.

 

4/10/2014

 

Printed Work Order

Corrected the issue where the new Contract No and Plan Type fields were overwriting the first line of the directions field on the printed work order.  The contract # and plan types were down the page to show just above the section for location agreements.

 

BETA RELEASE 1.8.600.11  4/3/2014

 

4/3/2014

Invoice Manager

Some users were experiencing slowness when opening a range of invoices in the Invoice Manager. Enhancements have been made to speed up this operation.

 

4/2/2014

Printed checks

The US Blank Stock check formats were not including the check memo for the vendor.

 

4/1/2014

General

If use of SuccessWare(r)21 is terminated and software activation is allowed to expire, access to the software had been restricted to reports and certain utilities only.  Now, all areas will still be accessible for review of existing data, but the addition of certain new data will still not be allowed, including locations, jobs, phone calls, vendors, purchase orders, vendor invoice, or payroll periods.

 

3/26/2014

Service Location List Report

The report was omitting the contract numbers when using the job reference filter.

 

3/25/2014

Merge/Delete Locations

Under some circumstances, a location with a third party contract was allowed to be the "merge from" which should never be allowed.

 

3/21/2014

SWAPI

Fixed errors with memo data containing invalid characters (copied and pasted from other applications) from causing “XML Parse error” with SWAPI.  Invalid characters will be replaced with a "?" in responses from SWAPI.

 

BETA RELEASE 1.8.600.10  03/19/2014

 

03/19/2014

Initial Beta Release

 

 

 

 

 

 

 

What’s New 1.8.6

Fixes 1.8.6

What’s New / Fixes 1.8.5