SuccessWare21®

Version 1.8.2.x

Concept Guides and
Additional Documentation

What’s New 1.8.2

Fixes 1.8.2

What’s New / Fixes 1.8.1

Latest Build: 1.8.200.23; 2/27/2013

What’s New in 1.8.200.9

·      Vendor last modification date tracking – The system now keeps track of the last date that each vendor was modified via Vendor Details form.

-    To find vendors modified in a particular date range use the Vendor List Report, select the Last Modified date option and enter the range of dates desired.

What’s New in 1.8.200.2

·      Vendor debit payment processing in payables – Debit payments (multiple at one time) can now be made from Pay Bills.

-    In Vendor Details, for each vendor that is normally paid by bank debit funds transfer, select “Debit” as the vendor’s default payment method.

-    When selecting bills to pay, simply select Debit at the top of the pay bills form.  Any vendor that has a preferred payment method of “Debit” sill show up for bill selection.  Once bills are selected, selecting “Pay” opens the debit payment queue (rather than the check payment queue).

·      Payables ACH flat file export – SuccessWare21® now has the ability to create an export file of debit transactions to allow paying vendors by ACH transfer.  Citibank US and Citibank Canada DirectPay export formats are currently available. For more information on this feature click here.

·      Agreement ACH flat file export - SuccessWare21 now has the ability to create a text export file of agreement receivables.  This file can be uploaded to a participating bank for processing of the payments by Automated Clearing House (ACH) transfer. For more information on this feature click here.

·      Credit Card Removal Wizard—Credit card regulations mandate removal of credit card information from SuccessWare®21.  Use this wizard to remove credit card numbers from the payment reference fields in your SuccessWare®21 database. This feature will also prevent the future storage of actual credit card numbers in these fields.  For more information about this feature click here.

 

What’s New 1.8.2

Fixes 1.8.2

What’s New / Fixes 1.8.1

Fixes made in 1.8.2.x

DATE

MODULE / FORM

DESCRIPTION

RELEASE 1.8.200.23  2/27/2013

2/21/2013

Email Paging

When using both the "Include Line Breaks" option and the E-Mail Character Limit option, sometimes the message would not get split as expected, causing data to be lost in some cases.

2/20/2013

Project Management

When finalizing a project that had an opening balance with retainage, the project could not be closed because it was not not recognizing that the retainage balance had been used.

2/20/2013

General

A recent attempt was made to fix the "Insufficient disk space" error that occurs when free disk space is a multiple of 4GB on the "C:\" drive.  The prior fix may have reduced the frequency of the error, but did not completely eliminate it.  Adjustments have been made that should now eliminate the error.

RELEASE 1.8.200.22  2/16/2013

02/15/2013

User Group

When XCharge was enabled, it was not possible to change the user group permission to Unmask Payment Reference. Even though there would no longer be credit card numbers to unmask, this also prevents giving someone the ability to unmask bank account numbers.

2/11/1013

AR Aging Report, AR Open Receivables Report

The reports would sometimes fail with 'temporary table resource limit' error for large companies with certain selection criteria.

Performance improvements with certain selection criteria (when showing Open items only and From Date left blank).

2/4/2013

Pricebook

When changing a group in one category that had the same name as a group in another category, items in both categories were being affected, instead of just the one being changed.

2/4/2013

Timecard / Timecard Report

Cost Rate for subcontractors was not being saved and therefore rate and total cost were always empty on the timecard report for subcontractors.

01/30/2013

Payroll Period

When attempting to create multiple payroll periods across multiple years, SuccessWare would not create any of the periods requested.

RELEASE 1.8.200.21  1/30/2013

1/8/2013

Inventory Physical Count

When doing a physical count and modifying the warehouse bin/min/max settings, if the physical count was remaining the same as the recorded on hand count, the bin/min/max settings were not being saved.

1/8/2013

Utilities

The Check Memos utility was failing with the error "Unknown database. Alias SW21Data".

Fixed button positions

Fixed progress bar shading problem

1/5/2013

Agreement Deferral Analysis and Agreement Reserve Analysis Reports

Would sometimes error out with "Data type mismatch in criteria expression" error

Would sometimes show transactions for zero balance agreements when the "Exclude zero balance" options were selected.

1/5/2013

General, version updates

Sometimes after an update was downloaded and installed, the attempt to process the version update would fail with a bogus "database in use" message on the SW21_Master database.

01/03/2013

Purchasing Wizard

Added ability to select/deselect all warehouses when restocking.

(SQL Server) Greatly increased the number of warehouses that can be selected for a single item list.

RELEASE 1.8.200.20  1/3/2013

1/2/2013

Job events

Added additional event logging to aid in tracking the completion and uncompletion of calls.

12/31/2012

Project Job Finalization

When finalizing a job related to a project, the A/R retainage was not being calculated correctly. Retainage on opening balance billing entries was being ignored.

12/31/2012

Physical Count

Disabled the ability to change the warehouse after a physical count has been started. This was causing inventory transactions to be posted with invalid values.

12/28/2012

Assignments Report

Added an option to include Non-Job Assignments in the report.

12/27/2012

Opportunity Manager

Made speed enhancements when generating a grid report from this manager which was making the application appear to hang.

12/6/2012

SWAPI

Modified the JobAdd command to seamlessly handle invalid TaxCode, Zone, and PreferredEmp codes when the code was pulled directly from the associated location record.

RELEASE 1.8.200.19  12/15/2012

12/11/2012

Purchase Order

If the phone number in eOrder setup contained any spaces the eOrder XML would be generated with blank fields after the CustomerPhone field making it not able to be processed by the vendor.

12/3/2012

Sales Analysis, Sales Invoices, and Sales Invoice Items Reports

Added the ability to filter for only invoices containing an item code value.

11/28/2012

Jobs Taken/Booked Report

Added a column for the Location's Zip Code to the end of the report.

11/28/2012

AP Allocations

Enabled the ability to recalculate balance, even when there are no allocations.

RELEASE 1.8.200.18  11/21/2012

11/16/2012

SWAPI

Added dsAgrEquipList and dsAgrEquip nodes in XML output to provide information about equipment on the agreements.

11/15/2012

1099-MISC report

Updates to 1099-MISC and 1096 for 2012.

11/11/2012

Calls Report

Added Email Address field to the report.

11/06/2012

Job Cost Analysis Report

New filtering option group "Jobs to Include" to allow for including or excluding Callback and Warranty Jobs on report.  Options include: "All Jobs", "Callback Jobs", "Warranty Jobs". At least one option remain be checked.  If All Jobs is checked then callback and or warranty jobs may be included or excluded with other jobs in the report.  If All Jobs is unchecked, then the report will include only Callback and/or Warranty jobs.  All others will be excluded.

11/01/2012

Notes Form

CTRL+SHIFT+2 to insert the current date/time was not working properly.  'Dataset not in edit mode' error might have occurred, or the date would clear when starting to type characters.

11/01/2012

Inventory Manager

When filtering for a single warehouse (or vehicle), some records would still be included, even if they were not related to the selected warehouse.

10/30/2012

General Utilities

Added Refresh Printers option to enable view and refresh of Report Builder's list of printers.

10/29/2012

Account Register

Added a check export format for Key Bank Payee Positive Pay.

10/24/2012

Timecard Manager

Altering the text in the Employee field would not always lookup the employee and update the timecard form properly.

10/17/2012

General

Added a refresh of available printers whenever Windows device changes are detected.

10/10/2012

SWAPI

Command JobSummaryUpdateByID was always returning an Access Violation error.

RELEASE 1.8.200.17  10/2/2012

10/1/2012

SWAPI

When forwarding commands, SWAPI would sometimes experience a timeout error, and not properly identify what the error was. We've corrected this problem by reducing how often a timeout will occur and added clearer text to the error message.

9/27/2012

Job Summary Analysis Report

When grouping by Payment Method, the drill down to show individual jobs was showing all jobs, not just those jobs that made up the group for the specific payment method value.

9/26/2012

Vendor Details

Payment Queue was not getting a default value.  If the option was left unselected, open invoices for the vendor would not show up in Pay Bills.

9/25/2012

Warehouse Tag Manager

Added the job scheduled date column to the grid.

RELEASE 1.8.200.16  9/20/2012

9/19/2012

Email

(ASP only) The changes introduced in 1.8.200.15 would have caused some difficulties with undeliverable email and email bounce messages. Those adjustments to email have been disabled until those issues can be resolved.

9/19/2012

Credit Card Removal Wizard

(ASP only) If exporting credit card information for transport to a secure payment processor, the export files must be save to a drive on the client PC or network.  This is enforced in the export save dialog.

RELEASE 1.8.200.15  9/13/2012

9/13/2012

Credit Card Removal Wizard

Improved instructions, messages, and terminology.

9/13/2012

On-line Help (F1)

Help file update

9/10/2012

Email

(ASP only) In order to reduce the likelihood of email being considered as potential spam, for email being sent via the ASP mail servers, the “Sender” is now being assigned an email address that originates in the ASP domain.  The user entered return address in email setup is still being used as the “From” and “Reply To” addresses in order to accommodate replies to the proper individual.

9/7/2012

Agreement Manager

Since 1.8.200.14, when Agreement ACH Export is activated, non-funds transfer (EFT) periodic invoices could not be posted unless they were marked paid.

9/6/2012

Account Register

Occasionally for some statement periods, attempting to preview or print the Reprint Reconciliation would hang attempting to generate pages infinitely.

9/6/2012

Agreement Manager

In the PER INV view, when attempting to display or print the grid report, the error "Could not convert variant of type string to type double" would occur.  The same error could have occurred in some other reports.

8/22/2012

Printed Quotes

When there were many lines of notes in the introduction text for the quote, 35-45 lines depending upon the number of line items included in the quote, the first page of the quote would be left blank and the introduction would begin on the 2nd page.  The introduction will now begin on the first page if there is any room at all.

RELEASE 1.8.200.14  8/21/2012

8/3/2012

SWAPI

Added Confirmed date/time to AssignmentQuery and AssignmentListQuery.

8/3/2012

Calendar popup

On Windows 7, each press of the arrow key was being processed twice causing a day or week to be skipped over.

7/31/2012

Comm Center

Added options that will include visit value (deferred or not) in the page to the technician to aid in job debrief.

Changed the labels to use the friendly display text rather than the internal field name.

Cleaned up some unnecessary space characters in visit information strings.

7/27/2012

Agreement Manager

When ACH export is enabled, if posting is attempted for a funds transfer periodic invoice without first marking the invoice as paid, the posting will not succeed, since the action of marking the invoice paid is the trigger that prepares the item for export.

7/26/2012

General

Report engine maintenance update.

RELEASE 1.8.200.13  7/24/2012

7/20/2012

Payroll

When creating periods, two periods through the current date

would always be created automatically without prompting.  Now if there is more than one period to create, the user will be prompted in case they do not want to create a period for the current date.

7/20/2012

Agreement

When editing visit schedule, there are protections against "over delaying" visits on perpetual agreements in order to make sure visit commitments are met either by completing or canceling an appropriate number of visits on a roughly annual basis.  These controls were not working correctly when multiple visit entries were set up to be performed at the same time in the same month.

7/18/2012

Allocations - A/R and A/P

The Update Receivable Balance option was not available when there were no allocations to the item.

7/18/2012

Reports

Several reports had columns which are included in Text File (delimited) export that were missing from the Excel Data File export.

7/17/2012

Equipment

If you started editing equipment or a warranty, then left the form to go somewhere else - manager, another customer, etc.- when you came back to the equipment form, various problems would occur - screen might be blank, errors such as "cannot focus a disabled or invisible window" might occur, etc.

RELEASE 1.8.200.12  7/16/2012

7/13/2012

General

On Windows 7 with Aero themes enabled, some message confirmation dialogs were not showing up.

7/13/2012

Call Center

Stray text "<new>" was showing through the timecard status description when a non-job related timecard entry was selected.

7/12/2012

Wage Source Report

The report was showing earnings (dollars) on timecard entries for salaried employees which did not really make sense since they are not paid based upon the timecard entries.  The amount will not show as zero dollars like they do for piece rate employees.

7/12/2012

Opportunity Manager

Some views in the manager would not refresh, and show a blank grid, if the currently selected view button was selected, but search criteria was not changed before selecting Apply.

7/12/2012

General

(LAN only) Since 1.8.100.30, attempting to run multiple sessions of SuccessWare(r)21 would fail with the error 'Directory is busy'.

7/11/2012

Phone Call Report

Add marketing list option to the report.

Added a visible text export button to the interface form.  The report was already set up for text export.

7/11/2012

Item Distribution Report

Add Summary Only option to the report which hides detail line items in both the standard report and the variance report.

7/11/2012

Callbacks Report

When using a wide open callback date range, canceled callback jobs were erroneously being included in the report.

7/10/2012

ACH Export

Added a user ability that controls whether the user can modify the export path/filename when exporting ACH transactions.  Path field is disabled if the user does not have the ability set.

BETA RELEASE 1.8.200.11  7/9/2012

7/6/2012

Trial Balance Report

If expanded detail is selected, it will now also be included in export to text (delimited).

7/6/2012

Payroll Reconciliation

In order to accommodate the possible need for weekly pay periods with a bi-weekly disbursement, the reconciliation process was modified to allow $0 disbursement when posting.  When this situation occurs, a warning will be displayed which will allow the posting process to either be aborted or continued.

7/5/2012

ACH Export

 

ACH export for agreement billings for Citibank Canada requires the originator's short name (code) and long name.  Two fields were added for this purpose in register account setup, visible when the Citibank Canada export format is selected.

Added a progress bar display to the export process.

While exporting, buttons on the form could be clicked causing various errors.

7/2/2012

Timecard Report

Added an option to summarize hours by pay item, in addition to timecard status.

In the Day, Employee, and Report summaries, added summary of hours paid by status or pay item.

7/2/2012

Payroll Miscellaneous Wage Report

Added an option for new page on group break.

06/29/2012

Opportunity Manager

(SQL Server only) Search on follow ups by date range was showing records up to 2 days after the date selected by the filter.

06/29/2012

Requisitions

When using the Set All Items Pulled feature, entries to the General Ledger were not always being created properly.

06/29/2012

SWAPI, JobAdd

If a duplicate location to billing acct link was present, JobAdd would successfully add a job, but return a failure when generating the AssignmentResponse  The error was "Unexpected failure; Subquery returned more than 1 value.".

06/29/2012

Pricebook

When a new part, labor, or misc item was added in the pricebook, the last updated time stamp was not being sent.  This would cause third party applications to miss them when looking for recent additions/changes when refreshing their pricebooks.

6/21/2012

Event Log

Added an event log type for Vendor Edit.  Each add and modify in the Vendor Detail form is now logged to the event log.

BETA RELEASE 1.8.200.10  6/22/2012

6/21/2012

Opportunities Report

Marketing lists generated from the opportunities report were missing the location records.

BETA RELEASE 1.8.200.9  6/21/2012

6/18/2012

Vendor Details

Add tracking for last modified date and user.

6/18/2012

Vendor List Report

Filter report by last modified date

Sort and group by last modified date and last modified by (user)

Fixed bug where date range selected was not being included in the report filter description on page 1 of the report.

6/15/2012

Paging

Since 1.8.100, Windows 7 users with an Aero theme were experiencing a problem when sending a page to notify a technician about an assignment. The page was going through, but the prompt to allow the assignment to be marked as notified was not displaying.

6/04/2012

Reference Lookups

Since 1.8.100, on Windows 7 workstations with an Aero theme, some Reference Lookups were not properly sized when there were a small number of items in the list forcing the user to scroll the list to see the last entry.

6/1/2012

Employee List Report

Cleaned up export to text.  Many fields were not exporting including employee code and employee name, and in some cases labels were exporting.

6/1/2012

QuickStart - Reconcile Options

Since 1.8.100, reconcile options could not be selected (checked).  Clicking on them would have no effect.

5/29/2012

General

On some Windows 7 machines, login to the application would fail with an error referencing the PDOXUSRS.NET file.

BETA RELEASE 1.8.200.8  5/24/2012

5/23/2012

AR Adjustment Form

Stray text was showing on the form behind the Customer Address.

5/20/2012

Quick Start

When setting the Opening Balances for receivable accounts, the form was not displaying all of the buttons – e.g. Show Invoices, Show All Invoices, etc.

5/15/2012

SWAPI

When a Third Party application submitted credit card information for a payment that was processed in the field and the company used XCharge for processing payments in SuccessWare21, XCharge alias information for the CC# was not being generated and stored for possible future use.

5/3/2012

Invoice Item Detail

Since the Windows themes change, part, labor, and miscellaneous item totals were showing white on light gray and were nearly impossible to read.

Also since the themes change, some stray text was showing through on the part item totals panel.

5/2/2012

Calls Report

Added summary only option to the Calls Report

4/25/2012

Payroll Commission Reports

Added export to Text File (delimited) option.

4/14/2012

Balance Sheet, Income Statement (Standard and Multi-Department)

If Expand Sub-account Detail is selected, this information will also be included if exported to a text file.

4/10/2012

Billing Account History, Call Center, Customer Form

Fixed display issue for customer names with '&' in them.

4/10/2012

Various forms

On some forms, buttons were partially cut off in Windows 7.  Moved buttons on the form to account for Win7 GUI changes.

4/9/2012

Sales Quotes

Enabled the ability to set a Discount on a Sales Quote. Quotes related to a Project cannot have a Discount.

BETA RELEASE 1.8.200.7  4/7/2012

4/5/2012

 

Help (F1)

 

Help file update.

4/5/2012

 

Opportunity Manager

 

Since the "themes" changes in 181x, the information about a specific opportunity that displays at the bottom of the grid was basically unreadable due to the text and background color combination.

BETA RELEASE 1.8.200.6  3/12/2012

3/9/2012

SWAPI

AccountInfoUpdate would fail with the error, "Manually entered billing account numbers must contain at least one non-numeric character" if the assigned billing account number began with the letter 'X'.

3/1/2012

XCharge

An invoice may be modified to make corrections after an XCharge payment is processed. Some changes to the invoice may alter the invoice total (e.g. correcting an invalid tax code, etc.).  When posting, if the amount charged to XCharge does not match the invoice amount, an additional confirmation dialog will display in order to aid in identifying a possible issue with the amount charged.

BETA RELEASE 1.8.200.5  2/11/2012

02/03/2012

Agreement Renewal Notice

When emailing a Renewal Notice, an error would occur, indicating that the EmailAddress field was not found.

02/03/2012

Agreement

Sometimes when terminating an agreement, an error "Invalid AgreementNumber: must not be empty" error would occur, followed by "Cannot focus a disabled or invisible window" error.

2/1/012

SWAPI

LocationInfoUpdate now allows DNIS (phone number dialed) to be submitted. If submitted, the DNIS will be used to look up the
associated lead source, if any. If a new location is being added and a lead source is found, the leqad source will be associated with the newly created location.
When a new location was being created during a JobAdd operation the location lead source was not being set.
JobAdd now allows DNIS (phone number dialed) to be submitted.   If submitted, the DNIS will be used to look up the associated lead source, if any. If a lead source is found it will be used as the lead source for the job. Also, if a new location is being added, the lead source will also be associated with the newly created location.
LeadSourceQuery now includes the DNIS field.

1/25/2012

Version Updates

A failed or interrupted version update would then cause 'Field "IsAccountLocked" not found' error to occur when attempting to re-run and complete the version update.

1/24/2012

Reference Library Import

On occasion a reference library import might fail with a

'cannot insert NULL' error.

BETA RELEASE 1.8.200.4  1/21/2012

1/19/2012

Account Register, opening balances

When entering an opening balance entry in the account register, the button for the date lookup did not always activate the calendar control.  Also, the button width had not been set according to standards and the down arrow icon was partially cut off.

1/9/2012

Account number masking

Do not replace an empty bank account number with a masked value.  Leave it blank so that the user can easily tell whether it has been entered or not.

Bank account number masking looked too much like credit card number masking.  Reduced the number of asterisks so that it is easily distinguished.

1/18/2012

ACH export files

Modified the file format for exported ACH transaction to omit the SuccessWare21 generated transaction reference number, and to use '470' as the transaction code for customer agreement debit transactions.

1/18/2012

Reports

Some reports, including A/R Aging and Open Receivables, when previewing, were hanging with a blank preview screen displayed.

1/13/2012

1096 Report (1099 summary page)

Adjusted the report to accommodate the 2011 format.  New boxes had been added in Section 6 which resulted in the position of the 1099-MISC box being repositioned.

1/12/2012

Agreement - Adjust Reserve

There was an unused red label showing through in the middle of the form.

1/9/2012

Account Register Setup

The panel for check export configuration was visible when the register setup form was first displayed when the initial account displayed was not a bank account.  The panel is now only displayed when the account is a bank account.

1/4/2012

Inventory Manager

The green indicators and menu checkmarks for filters (REQ, XFR, RTN, ADJ, REC) in the Transactions view were not correctly showing when multiple filters had been selected.

1/3/2012

SWAPI

Added the IsManagedProject field to the AssignmentQuery and AssignmentListQuery commands.

1/3/2012

Job Form

Added code to ensure that when selecting a Primary Employee, you must select an employee who has an assignment related to the job.

12/28/2011

Commission Period Stub Report

When emailing this report, it would fail with an application exception error.

12/26/2011

Warehouse Adjustment Report

Increased the width of the Bin No column.

12/22/2011

Inventory

When editing Requisitions, Returns, and Transfers, some users were incorrectly being denied permission to edit these inventory documents.

12/19/2011

Service Location List

When printing a large number of service locations, upwards of 50,000 or more, an Out of Memory error might have occurred. We modified the report to be able to handle these larger reports.

12/16/2011

Inventory

Modified the message displayed when an inventory transaction is dated prior to the inventory count activation date to be clear that tags will not be updated by the transaction.  It already had indicated that inventory counts will not be updated.

12/21/2011

Agreements

Add right-click menu to unmask account number when payment type is Funds Transfer.

12/19/2011

Service Location List

When printing with a large number of pages, users would sometimes experience an Out of Memory error. We modified the report to be able to handle larger reports.

12/16/2011

Inventory

Modified the message displayed when an inventory transaction is dated prior to the inventory count activation date to be clear that tags will not be updated by the transaction.  It already had indicated that inventory counts will not be updated.

BETA RELEASE 1.8.200.2  12/14/2011

12/14/2011

Initial Beta Release

 

 

 

 

 

What’s New 1.8.2

Fixes 1.8.2

What’s New / Fixes 1.8.1