Concept Guides and Additional Documentation
·
Account Register– Added transaction
filtering options available during cash box reconciliation. New filters for “CC” and “FNDS” will filter for
credit card and funds transfer transactions. The “CC TYPES” filter allows
selection from any currently active “CreditCard”
Payment Methods.
·
Ready to Post change– Options have been added to
Company Setup to control whether the system automatically sets ‘Ready to Post’
when the job is closed for invoices or requisitions submitted from the field
via SWRemote. These options
is turned off by default. If the
majority of your invoices or requisitions from the field can be posted without
modification, you may want to turn either or both of these options back on.
·
A/R Aging and Open Receivables Reports – A new option has been added to the reports for an
optional grouping by department. If the
option is selected there will be a departmental grouping of the customers with
totals based upon department on the posted invoices. Note that payments, deposits, and adjustments
do not have a department association so those items that will appear in a
department group identified as “<none>".
·
Google Maps –
you can now see your service locations and the locations of your technician’s
current assignments on google maps. For
more information click here.
·
‘Ready to Post’ – Invoices, Receipts and Inventory documents can be
marked as ‘Ready to Post’. This means all the data has been entered and the document is just that,
‘Ready to Post’. This feature can be useful when using SWRemote or another field app. Documents submitted from the field marked as
‘Ready to Post’ can be posted in batch.
This feature also allows for the separation of the duties of entering
and posting invoices. Click here for more
information.
·
Document State Indicators - In the upper right hand corner
of several SuccessWare®21 documents there is an indicator that is used to
display the posting status of the document. Click here for more
information.
· ADP Payroll Export - The ADP integration has been enhanced to assist ADP in tracking employee holiday time.
o ADP export users must setup a special pay item for tracking holiday time. This pay item must be, or start with the text: “HOLIDAY”. Examples of valid special pay items: HOLIDAY, HOLIDAY1.
o
In the export file holiday time will
be identified with an Hours 4 Code of “HT”, the holiday hours will be reported
in the Hours 4 Amount column.
For more information
regarding ADP Payroll Service exports, click
here.
·
ADP Payroll Export with state and local tax
codes - A new ADP export called “ADP Payroll Service 2007 (U.S.) (with state and
local tax codes)” is available. This
format allows for breakdown of wages by state and/or local payroll tax code
where work was performed. This export
format has two columns in addition to what is in the standard ADP Payroll
Service export:
o
Temp
State Code
o Temp Worked Local (optional)
For more information regarding ADP Payroll Service
exports, click here.
·
Wage Source Report - A new feature has been added to
the Wage Source Report to assist in multi-state reporting. You can now choose whether or not to include
the state where work was performed in the breakdown of wages.
o
The State will show the state for
the job location where the work was performed.
o
If there was no job linked to the
payroll record then Payroll State Code from Employee Setup will be used. If there is no Payroll State Code for the
employee, the state from Company Setup will be used.
· Workstation Configurations (LAN only) – SuccessWare®21 will now automatically attempt to set certain workstation configuration settings. The program may request elevated privileges on the workstation when doing so. Settings included:
o
BDE MaxFileHandles set to 256
o
Registry entries to allow SuccessWare®21 help file content to be
successfully opened from a network drive.
|
DATE |
MODULE / FORM |
DESCRIPTION |
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RELEASE 1.9.100.27 7/22/2016 |
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7/18/2016 |
AR Invoice |
Fixed bug that caused non-job/non-project invoices to display incorrect and high invoice count. |
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7/11/2016 |
SWAPI |
Added 'CustomerPONum'
to JobQuery response. For details, click here. |
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RELEASE 1.9.100.26 7/7/2016 |
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7/1/2016 |
Event Log |
When unmasking payment reference the event log now properly identifies when a customer bank account number specifically was unmasked. |
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7/1/2016 |
Billing Account Details |
It is now possible to unmask a payment reference (bank account number) when the payment type is 'Funds Transfer'. |
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RELEASE 1.9.100.25 7/1/2016 |
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|
6/27/2016 |
Communication Dashboard |
Refresh button was added Fixed unable to restart service if it was shutdown because of an error. |
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6/27/2016 |
Job Notifications (background service) |
Fixed an error being raised sending manual notifications for reminders causing the service to shutdown. The error was occurring because the Job Notification setup value "Send reminders approximately X hours before scheduled appointment" was not entered for the job class. If a job class was previously enabled with no value specified the system will now assume a 2 hour value instead of raising an error message. |
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6/27/2016 |
Job Notification Settings |
Fixed group label on the left-side to properly recognize the enabled or disabled status of the checkbox for the selected Job Class on the right-side grid. Added label to explain that the check-boxes per each notification type only pertain to enabling automatic prompting. The option "Send reminders approximately X hours before scheduled appointment" was re-labeled "Send automatic reminders X hours before scheduled appointment" as this only applies to sending reminders automatically. (not to be confused with automatic prompting) The option "Send automatic reminders X hours before scheduled appointment" is required when Job Classes are enabled or modified for notification. If no value was previously entered it will default to 2 hours when first enabling the job class. If no value had been provided previously the system will assume a default of 2 hours. |
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6/27/2016 |
Job Notification Prompt |
When prompted automatically the reminder has an option available to "Send Now" if the reminder is the only option checked and the current time is not past the scheduled appointment. When sending reminders manually, the option "Send X hours before scheduled appointment" will be available if the reminder is the only option checked and the current time is not past the scheduled appointment. When booked or rescheduled is combined with reminder, the options for reminder "Send Now" or reminder "Send X hours before scheduled appointment" will be set automatically. |
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6/6/2016 |
Job Cost Analysis report |
Removed extraneous job number and address from labor detail lines when viewing report with item detail. |
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6/6/2016 |
Invoice |
Removed restriction that requires the current invoice to be posted before a new invoice can be created. Added count of invoices/quotes under the invoice number if the count is greater than 1. |
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RELEASE 1.9.100.24 6/3/2016 |
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6/1/2016 |
Account Register |
Fixed a bug that was causing unnecessary elevated CPU usage in any of the Account Register reconciliation screens. |
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RELEASE 1.9.100.23 5/25/2016 |
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5/25/2016 |
AR Invoice |
Certain types of errors that might occur when posting an invoice could have resulted in a dialog box that only displayed the invoice number and not the reason for the error. |
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5/19/2016 |
Employee Time Card |
Timecard entries that are orphaned because of a deleted call can now be deleted from the timecard manager. |
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5/19/2016 |
|
Sent time would show incorrectly in the email receivers email client if the company time zone was different from the server time zone which could occur in a hosted environment. |
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5/18/2016 |
Job Happy Check Report |
Email addresses were being truncated in the report. |
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5/13/2016 |
GL Account Inquiry |
When a specific subaccount was selected for viewing, the account/subaccount total would not have matched the total of the detail because entries that do not have a subaccount were being included in the account/subaccount total. |
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RELEASE 1.9.100.22 5/11/2016 |
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5/10/2016 |
Job Summary Analysis Report |
Fixed bug that would prevent the (show expanded detail) column headers from printing to file when using the print to file button. |
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5/04/2016 |
AR Invoice |
Fixed bug that caused AR Invoice 'alternate post date' ability to be controlled by Payables 'alternate post date' checkbox in user abilities. |
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4/29/2016 |
SWAPI |
(For PCI scan compliance) Added X-Frame options to Response Header to protect against clickjacking vulnerability. |
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4/29/2016 |
Job Cost Analysis Report, CallBacks Report, Invoice List Report |
Added option to filter by finalized jobs |
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4/29/2016 |
Invoice List Report |
Added option to filter by Tech |
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4/29/2016 |
Wage Source Report |
Fixed bug that produced a blank report for some employees |
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4/29/2016 |
Comm Center - Send a message / page |
Location state and Billing state are now available for inclusion in the pager email message. |
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RELEASE 1.9.100.21 4/28/2016 |
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4/26/2016 |
Call Center, Mappoint |
Fixed bug that was causing an access violation error when attempting to open MapPoint. Note: Mappoint is no longer supported or updated by Microsoft and the feature has been deprecated in SuccessWare®21. Mappoint will no longer be available starting with next release, 1.9.200.x. |
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4/25/2016 |
Equipment List Report |
Fixed bug when using the By Equipment-Customer print option that would cause some of the data to split between lines when the report was exported as text/data file. Enabled the 'notes' field for export to file Save to File button is now visible |
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RELEASE 1.9.100.20 4/21/2016 |
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4/18/2016 |
SWAPI |
Corrected a vulnerability (‘ChangeCipherSpec’ man in the middle attack) that was causing some PCI compliance scans to fail. |
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RELEASE 1.9.100.19 4/5/2016 |
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||||
|
4/5/2016 |
Location Details, Billing Account Details |
On occasion a 'Cannot insert NULL value' error might occur when opening location details (F2) or billing account details (F3). |
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4/5/2016 |
Agreement Manager, Periodic Invoices |
Since 1.9.100.17, attempting to post periodic invoices for XCharge enabled credit card payments would result in the error 'Field ResponseCode not found'. |
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3/31/2016 |
Payroll Manager |
Since the release of 1.9.100, when validation errors were encountered when attempting to export payroll, the specific errors were not displaying. |
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|
3/31/2016 |
Account Register |
Added transaction filtering options available during cash box reconciliation. New filters for “CC” and “FNDS” will filter for credit card and funds transfer transactions. The “CC TYPES” filter allows selection from any currently active “CreditCard” Payment Methods. |
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3/28/2016 |
A/R Aging Report, Open Receivables Report, A/P Aging Report, Open Payables Report |
When running the reports by Post Date in an attempt to match up to balances on the balance sheet, sometimes the balances would not match when the accounts were really in balance. This was occurring when the alternate posting date feature has been used and any of the items that were posted into a later period were allocated to an item posted into the prior period. The AP Aging Report when run for Due Date between two dates was incorrectly showing some items with balances that did not have balances as of the end date of the report. This was occurring for items with due date within the date range of the report, but had been invoiced and paid prior to the From Date of the report. |
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|
3/28/2016 |
SuccessWare21 Call Center (dispatch) |
Fixed right-click menu option "Map (Google)" -> "Current Positions..." not using the current date/time. |
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|
3/28/2016 |
SuccessWare21 Maps |
Fixed initial sorting by employee availability in All Employees view. Fixed various problems calculating and displaying Durations and ETA’s. Fixed problems with determining "Off-the-Map" addresses. Fixed issues with the user not being able to see when the program was busy. Internet Explorer 10 is now the minimum required IE browser. (Google ends Internet Explorer 9 support on 30 April 2016). |
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|
RELEASE 1.9.100.18 3/25/2016 |
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||||
|
3/25/2016 |
1099-MISC Report |
Since 1.9.100.17, an error would occur when opening the 1099-MISC report, “Invalid column name AutoReadyToPostFieldRequisitio" |
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RELEASE 1.9.100.17 3/24/2016 |
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||||
|
3/21/2016 |
AR Invoice / Inventory Requisition |
When the technician completes the job in SWRemote, invoices and requisitions were being automatically flagged as Ready To Post by the system. This will no longer occur by default since many companies must modify and correct a majority of the invoices before posting. For those companies that are able to use the feature effectively, it may be turned back on in Company Setup on the Invoice/Stmt/AcctReg tab of the form. |
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3/18/2016 |
Call Center (Dispatch) |
Added buttons to the right hand side manager grids as an additional way to open the right-click popup menus Changed the icon for the button used to set graphic view preferences in order to match the new manager buttons. |
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3/18/2016 |
Agreement Manager |
Since release 191x, some companies were not able to batch post periodic invoices from the Agreement Manager. This would occur when the database is XCharge enabled, but agreement periodic invoices are not XCharge enabled (no XC aliases). The error that would display was "The credit card for this invoice was NOT processed via XCharge". The messages will still be reported but only as an informational comment. |
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3/18/2016 |
General |
Long company names were being truncated in the heading of the report that can be printed when a posting process reports a list of messages in the Error Manager. |
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3/15/2016 |
Marketing Lists |
When pruning a marketing list and using the options for either Keep Only Accounts with Multiple Locations or Keep Only Accounts with Single Locations, an error would occur... "Conversion failed when converting to data type int". |
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3/15/2016 |
Vendor Invoice |
On occasion, attempting to Create Next recurring invoice or attempting to create a recurring template from an existing invoice would fail. There was no error message. It would just do nothing and not create the invoice or template. |
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3/14/2016 |
Projects - Change Orders |
The Change Order form and the Project Form will now refresh automatically after creating a new change order and change order quote. |
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3/8/2016 |
Agreement Manager |
When batch posting periodic invoices, an error message dialog could occur in certain cases that would interrupt the posting process. The error information will now display after processing is complete. |
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3/8/2016 |
Job Manager |
Equipment Type and Equipment Age have been added to the Job Manager grid |
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|
2/29/2016 |
QuickStart |
In Quickstart, Company Setup, the email setup button is not necessary and is now hidden. |
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2/29/2016 |
Job Summary Analysis Report |
Email address now appears with Name and Address and will export to file. |
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2/29/2016 |
Equipment list/Equipment Comparison List Reports |
Customer email address has been added to the report. Name and address has been reformatted on the report in order to make room for email address. |
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2/20/2016 |
Call Center (Dispatch) |
Mouse scroll wheel will now work in Daily Assignments (horizontal) View, Daily Calls (vertical) View, and Weekly Jobs View. |
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|
2/20/2016 |
Project Manager |
Fixed bug that allowed a Project or Change Order to be deleted even when it contained a quote. |
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|
2/20/2016 |
Agent Messages |
Undeliverable agent messages are now purged after one day, rather than being allowed to build up for 30 days. |
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|
2/20/2016 |
Report Gallery - Work Orders Agreement Manager - Print Renewals |
Fixed bug where cancelling from the print dialog or changing the printer would affect only the first record, all others would revert to the default printer. Save to file is disabled when there is more than one record to print. (Each report would require a different unique file name.) |
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|
RELEASE 1.9.100.15 2/19/2016 |
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||||
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2/19/2016 |
SuccessWare21 Maps |
Fixed occasional error "cdsMapData: Field 'RowID' not found". Fixed an issue where the focused item (call, or employee) in the list would sometimes be lost when manually refreshing the view. |
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2/18/2016 |
A/R Invoice Posting |
Since 1.9.100.14, if you selected “No” to the “uninvoiced timecard labor. Do you still want to post?” prompt, the invoice would post anyway. |
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2/18/2016 |
Inventory Transaction Posting, A/P Invoice Posting |
Fixed a problem where the underlying error would not show when a “posting failed” would occur. |
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|
2/18/2016 |
Account Register |
Fixed a couple of bugs in how the default file name was being generated for the Bank of America custom credit card export. |
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|
2/16/2016 |
Project Change Order |
Change orders could not be edited. There was a bad validation that was resulting in the error "This number has already been used for another change order. Please enter a different ChangeOrderNo" |
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|
2/12/2016 |
Call Progress, SWAPI |
Fixed a problem where the estimated arrival time would cause the call to rollover to the next date and disappear from the call center display when a call was dispatched within 30 minutes of midnight. This situation would also cause the remote technician to not be able to punch in on site for the call from SWRemote. |
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|
2/10/2016 |
General |
Under certain circumstances, an "Error saving record, Check for duplicate." error might occur when attempting to use the Item Categories reference lookup. |
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|
RELEASE 1.9.100.14 2/12/2016 |
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||||
|
2/10/2016 |
Batch Posting |
When batch posting you can now print the error list at the end of the batch process when messages are shown. |
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2/10/2016 |
Batch Posting AR Invoices |
Un-invoiced time card entries will no longer report as an error and stop batch posting. They are reported as comments at the end of posting. |
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RELEASE 1.9.100.13 2/4/2016 |
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2/1/2016 |
Purchasing Manager |
Since version 1.8.700, the vendor search fields were initially not visible in the PO Date view of the Purchasing Manager, but could be made visible by stretching the form wider. |
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1/29/2015 |
Credit Card Register Export |
Modified the Bank of America credit card export format to conform to Bank of America file naming conventions. |
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1/29/2016 |
Payroll |
When the local tax withholding option was enabled a "Cannot insert the value NULL" error might have occurred when perparing payroll. |
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1/29/2016 |
Payroll |
The ADP export with state and local taxes was failing with the error "Ambiguous column name EmployeeNo". |
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1/27/2016 |
AR Invoice |
Fixed bug that allowed the import of part tags onto a labor line item. |
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1/27/2016 |
Warranty Adjust Form |
Fixed bug that allowed the department button to be selected when the department field was disabled. |
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1/25/2016 |
SWAPI, event logging |
Events were missing ID references Events were not taking into account the company's time zone setting which could cause time to be incorrect when working in in a hosted environment. |
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1/25/2016 |
SWAPI, JobPunch |
When multiple employees on a job, if a secondary punched out before the primary, the invoice was becoming Ready to Post and the primary tech was getting locked out of the invoice. The primary technician will now be able to update a "ready to post" invoice and/or requistion when necessary without it being necessary for a user in SuccessWare21 to mark the invoice or requisition "not ready to post". |
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RELEASE 1.9.100.12 1/18/2016 |
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1/15/2016 |
AR Invoice |
When creating a secondary invoice for a job immediately after posting the current invoice, an error would often occur, "invoice# not found". That would then have been followed by a series of "access violation" errors. |
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RELEASE 1.9.100.11 1/13/2016 |
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1/11/2016 |
Payroll - ADP Export |
In the ADP 2007 payroll export when including state and local tax codes, the allowed length for local tax codes has been corrected to allow up to 4 characters. |
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1/8/2016 |
Account Register |
New credit card payment export format for Bank of America. |
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1/7/2016 |
Main Menu, User Groups Form |
Repaired SWRemote link to connect to www.swremote.com. |
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RELEASE 1.9.100.10 12/31/2015 |
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||||
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12/28/2015 |
Agreement Manager |
Posting all invoices no longer prompts the user for a print option. |
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12/28/2015 |
A/R Invoices |
When batch posting print now will go directly to the printer instead of popping up a print preview for each posted invoice. |
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|
12/23/2015 |
SuccessWare Maps (using Google Maps) |
Primary techs are indicated with an asterisk on map labels, popup map information windows, and on the right side of call info panels. When viewing an employee on the map who is on a call that includes additional techs: A plus with the number of additional techs in parenthesis will be displayed on the map label. In addition the techs map icon will show a blue plus symbol. When on the "All Employees", "Employee", or "Call" views, the popup map information window will include a list of techs on the call if available. |
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|
12/20/2015 |
A/R Invoice, Vendor Invoice/Receipt, Inventory: Requisition, Return, Transfer, Adjust |
Using hotkey CTRL+R will flag the document as ready to post. Using hotkey CTRL+N will unflag the document as not ready to post. |
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12/29/2015 |
Sales Analysis Report |
'Item to Analyze' section now includes Billing State and Location State |
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12/29/2015 |
Sales Invoices and Sales Invoice Items Reports |
Reports can now be grouped and sorted by Location State |
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12/21/2015 |
Timecard Report |
Report totals would show doubled in the report after emailing the report from the preview dialog. |
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12/17/2015 |
Agreement Status form |
If the agreement is a renewal, the Renewal Info panel will appear, which displays the count of notices printed (Notice Count) |
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12/10/2015 |
Batch Posting Periodic Agreements |
Prevented messages "Invalid cash box account" and "Post receipt failed" from interrupting the process. This messages will now be logged just as others are logged. |
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12/9/2015 |
Inventory Manager |
Fixed missing day changer when using the DAILY indicator. |
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12/9/2015 |
Purchase Order Preview/Print |
Line items will now show whether an item is taxable in the 'Tax' column, including when saved to text/data file 'Subtotal' replaces 'Total Amount' as the pre-tax total. 'Tax' amount is now displayed. 'Total' amount now includes tax. |
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12/7/2015 |
Pay Base Import |
Added Last Name, First Name, and Company Name columns (all from location). Added column sort functionality. Clicking on a column title will sort the list in ascending order. All items within that chosen sort will be sorted by Pay Base Date. |
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12/7/2015 |
Snap Shot |
Redesigned Snap Shot to have a sleeker, more modern appearance. The existing 'Call Backs' measure is now 'Open Call Backs', and will reflect any ongoing Call Back. Added 'Call Backs' measure which will display the number of non-canceled Call Backs as determined by the length of time in the options Changed Call Backs option to be either today or a number of days backward from today rather than the previous date range. This setting will save. Added option for Canceled Calls to be either today or a number of days backward. This setting will save. |
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12/07/2015 |
Purchase Order Item Status Report |
Added Qty column to display total quantity and value on PO, regardless of status 'Ord' column replaced by 'Ordered' - which populates for any status other than "Not Ordered" Corrected calculation errors that were causing dollar amounts to be allocated in the wrong columns Set quantities to two decimals to prevent excessively long numbers |
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12/4/2015 |
Sales Invoice Item Report |
Reorganized Print Option checkboxes for better clarity. Functionality is unchanged. Invoice Item Detail can now be exported when saved to file. Hours/PLM breakdown/Margin will now export when saved to file. |
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12/4/2015 |
Sales Invoices Report |
Invoice Item Detail can now be exported when saved to file. |
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|
BETA RELEASE 1.9.100.9 12/4/2015 |
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||||
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12/4/2015 |
SuccessWare21 Maps (Google) |
Fixed Employee Recent Location Status incorrectly showing completed when the employee was only dispatched and onsite. |
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12/3/2015 |
AR Aging and Open Receivables Reports |
Corrected a bug that caused individual billing accounts to be split up into multiple groups / group totals. |
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12/1/2015 |
Pricebook |
Price level grid is now ordered by price level. |
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BETA RELEASE 1.9.100.8 11/23/2015 |
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11/23/2015 |
Agreement Manager |
Posting a single invoice from the periodic invoices view (PER INV) was causing the entire displayed list of invoices to clear. |
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11/23/2015 |
Invoice Manager – Ready to Post |
The user will no longer be asked to “Close Job” for every invoice as they are being batch posted. Instead, after batch posting is completed a list will display in case action needs to be taken for any of the invoices/jobs. |
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11/20/2015 |
AR Invoice |
Job progress will no longer be checked when posting counter sale invoices as there is no job association with this kind of invoice. |
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11/20/2015 |
Agreement Manager - Periodic Invoices |
Invoice tracking will no longer be checked as it does not apply to this kind of invoice. Posting invoices will no longer check for Job progress as there is no Job association with this kind of Invoice. |
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11/20/2015 |
General |
Re-worded the messages that are displayed when SuccessWare®21 detects that the MaxFileHandles setting must be updated. The messages should now more clearly indicate that it is an important and necessary thing to do, but that SuccessWare may be still run if the system administrator is not available and it is not possible to get the settings changed immediately. |
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11/19/2015 |
SuccessWare Maps |
Fix for a bug in retrieving latitude & longitude data from Google Maps. The problem was manifesting itself in an empty map that may have also been centered near Africa. |
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BETA RELEASE 1.9.100.7 11/10/2015 |
|
||||
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11/9/2015 |
Account Register, Cash Box Reconciliation |
When reconciling a cash box account (undeposited funds) a comment field is now available. The comment shows in the drop down list when reviewing prior statement periods. This can be useful when cash is reconciled separately from credit cards or if different types of credit cards are reconciled separately. The comment can help identify the correct reconciliation just be viewing the list. |
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|
11/6/2015 |
|
A/R Aging, Open Receivables Reports Added an optional grouping to the reports for department. If the option is selected there will be a departmental grouping of the customers with totals based upon department on the posted invoices. Note that payments, deposits, and adjustments do not have a department association so those items that will appear in a department "<none>" group. |
|
||
|
11/6/2015 |
A/R Aging Report |
Added job location information to exported text and XLS Data files |
|
||
|
11/6/2015 |
Open Receivables Report |
Detail lines sometimes split between rows when exporting to text or XLS Data Files. |
|
||
|
BETA RELEASE 1.9.100.5 11/5/2015 |
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||||
|
11/5/2015 |
Initial Beta Release |
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