GPS Link

SuccessWare®21 has the ability to send job location address information to a certain GPS devices being used by employees. This information includes the customer name, customer address, job number, and scheduled start time. Fleet positions provided by GPS data can also be used by SWMaps.

The following providers are compatible:

· TomTom

· Fleetmatics

· Fleetmatics REVEAL

· GPSTrackIt

Supported Functions

When setup to use GPS integration SuccessWare®21 supports two functions at this time.

1. Send to GPS

a. Send job information to the GPS device.

2. Get Fleet Positions

a. Get Fleet Positions from the GPS provider’s service.

	Send to GPS	Get Fleet Positions
TomTom	Yes	Yes
Fleetmatics	Yes	No
Fleetmatics REVEAL	Yes	No
GPSTrackIt	No	Yes

Setup

Company Setup

In the Company Setup form, select the Call Center tab. Click the GPS Setup button. Select your GPS Provider from the dropdown menu. Enter in your account information, supplied by your GPS service provider.

You may test your setup using the test button if the GPS provider has the test available. If the provider doesn’t have a test available, a message will prompt you.

Employee Setup

For each Employee with a GPS device, open the Employee Setup form, and select the Address/Phone tab. Enter your GPS Device ID supplied by your GPS service provider.

Sending Information to the GPS Device

When paging/notifying employee

You may choose to send to GPS as part of the Paging process. If you send a Page from a job to one or more employees assigned to the job, and one or more of those employees have a GPS Device, SuccessWare®21 will prompt you with a request to send job site information to the employees' GPS Devices. The eligible employees will be listed as part of the prompt. If you approve the request, SuccessWare®21 will attempt to send the job location address information to each employee listed.

Alternatively

In the Call Center, right-click an assignment and select the Send to GPS Device menu option. Job site information will be sent to the employee’s GPS device.

In the Job Form, Job Manager, or Call Progress Form, make sure an Assignment is selected, then right-click, and select the Send to GPS Device menu option. The job site information will be sent to the GPS device of the selected employee.

Using GPS Information in SWMaps

When GPS data is available SWMaps will automatically use it when

1. Plotting technicians on the map.

2. Getting the ETA of the technicians from their current position to their job

For more information about SWMaps click here.