SuccessWare21 can help you reconcile cash box items (undeposited funds) by automatically clearing settled transactions from your payment processor.
To reconcile a cash box account, open the Account Register in SuccessWare21, select the cash box to reconcile and then select Account Reconciliation as the activity. Next enter the reconciliation date and time as well as all appropriate totals. In the transaction grid mark the items that are being deposited as cleared.
Rather than manually marking items as cleared, you can have SuccessWare21 do it for you automatically by clearing settled transactions that are downloaded from your payment processor. To do this right-click in the item grid and choose Reconcile Settled Transactions, SuccessWare21 will then download the settled transactions from the processor and match them with the items in the grid.
Once the matching is complete SuccessWare21 will either inform you that all items were matched or that there were items that could not be matched. In order for transactions to be automatically matched they must have originated from within SuccessWare21. Any transactions you enter via your processor’s web portal cannot be automatically matched.
If items were not matched you can print an exception report. Items may appear on the exception report for a variety of reasons, including:
· An amount may match a transaction but it is not marked as cleared. This is most likely due to a transaction that was recorded in the processor’s web portal, verify that the two items are indeed the same and mark the item as cleared in SuccessWare21.
· A transaction does not appear in the SuccessWare21 grid. Most likely this transaction was never recorded in SuccessWare21; you will need to make the appropriate entry in SuccessWare21.
To reconcile a cash box a user must have these permissions:
· Account Register – Cash Box Accounts
· Account Register – Reconcile - Cash Box Accounts