SuccessWare21® supports paging through your Internet Service Provider.
You can use email paging if the following conditions apply:
· You must have a network internet connection (DSL, Cable, etc.). Your workstations must be configured so that they have access to this email server via TCP/IP networking. Email paging is difficult to use with a dial-up connection because of the time required to establish a connection.
· Your paging service must be able to receive and process email messages.
· Your email provider must process outgoing mail using SMTP protocol and must not require a secure (SSL) connection.
There is no special software required – the necessary components are included in SuccessWare21®.
· Obtain the following information from your paging service:
- email addresses for each pager account.
- message character limit -- most paging services have a limit on the number of characters that their pagers can handle.
· Obtain the following information from your internet provider, or check the account configuration in your existing email software (Outlook, Netscape, Eudora, etc.)
- the name of your outgoing (SMTP) email server
- the TCP/IP port for outgoing mail (usually it is port 25)
- a valid email account as a return address
- whether the email server requires authentication
- a valid email account user ID, and password if required by the email server
· In Employee Setup, enter the email address for each employee. This address must go in the Pager E-mail field found on the Address/Phone tab.
· Open the Comm Center form and click the Configure button.
· Select the Use Email Paging check box.
- Enter the message character limit in the E-Mail Character Limit field. You should allow for a certain amount of overhead for email lengths. For example, if the character limit of your paging service is 255, then you should enter a lower amount such as 245. If you find that your pages are having the last few characters cut off, then you should lower the character limit. SuccessWare 21 uses this character limit to properly send pages that are too long. Any pages that are above the character limit will be split into two or more messages. The person receiving the page will then get multiple pages.
- Enter the name of your outgoing email server.
- Enter the TCP/IP port for outgoing email.
- Enter the name of a valid email account in the Return Email Address field. This return address will be used for all outgoing email pages.
- Select the Use Authentication checkbox if your email server requires authentication.
- Enter a valid email account user ID in the E-Mail User ID field.
- Enter the password for the user ID entered above, if required by the email server.
· Select the Show Employees radio button. All employees with pager email addresses will show up in the two lists (Source List and Destination List). To activate an employee for email paging, select their email address in the left-hand side (Source List) and move it to the right-hand side (Destination List). To de-activate an employee move them from the right-hand side to the left-hand side.
· Select the Show Job Info radio button. The Destination List defines the fields that will be included when creating a job-related message to send to a technician in the field. Remove or add fields to the Destination List until the fields you need for these messages are included.
Simply fill out your message, select the person to send the page to, and click the Send button.